Shift Lead — Fast-Paced Coffee & Hospitality

Blank Street, Inc.; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tenure based paid time off

Sick time

1.5x pay on select holidays

Complimentary coffee and treats onhift

Free Blank Street swag

Job summary

Blank Street is seeking a hands-on Shift Lead to manage café floor operations, guest experience, and team performance in a fast-paced setting. You’ll lead by example, ensure smooth service, and uphold hospitality standards during your shift.

You’ll train new staff on recipes and processes, open and close the store, resolve issues, and drive daily sales and guest satisfaction in a busy Boston cafe.

Qualifications

• 2+ years of experience in a customer service leadership role (e.g. Shift Leader, Shift Supervisor, Key Holder).
• 18+ years of age.
• Able to lift 25+ lbs and stand for long periods.

Responsibilities

• Craft beautiful coffee and matcha products.
• Provide exceptional hospitality to Blank Street customers.
• Support the GM and train new employees on recipes and store processes.
• Open and close the store safely, following checklists.
• Handle customer issues and resolve conflicts on shift.
• Lead initiatives to increase foot traffic, sales, and profitability.

Skills

Customer service leadership

Shift Leader experience

Hospitality

Job description

Blank Street is seeking a hands-on Shift Lead to manage café floor operations, guest experience, and team performance in a fast-paced setting. You’ll lead by example, ensure smooth service, and uphold hospitality standards during your shift.

You’ll train new staff on recipes and processes, open and close the store, resolve issues, and drive daily sales and guest satisfaction in a busy Boston cafe.