Shift Lead – Estes Park, CO

Ziggi’s Coffee, LLC; Estes Park (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our values and lead a customer-focused team in a fast-paced coffee shop environment. You will serve as a role model, train staff, and ensure daily operations run smoothly with strong attention to customer experience.

The ideal candidate embraces a people-first mindset, communicates effectively, and fosters a positive team culture while managing shifts, training, and service standards.

Qualifications

• Experience as Shift-Lead in food/retail preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to lead by example and foster a positive team culture.

Responsibilities

• Maintain communication with staff, managers, and owner to articulate wins and improvements.
• Ensure staff adherence to policies and uphold company values.
• Train new employees and provide ongoing coaching.
• Address process deviations and delegate tasks to maintain flow.
• Handle customer complaints professionally and empathetically.
• Count registers, perform safe drops, balance the change box, and manage deposits.
• Uphold Mystery Shopper standards and train staff accordingly.
• Prepare daily store metric recaps including Sales Per Man Hour (SPMH).
• Conduct monthly inventory to ensure proper stock levels.
• Create welcoming atmosphere, collaborate to improve service, stay updated on menu/promotions, and maintain cleanliness.

Skills

Shift-Lead experience

Organizational skills

Communication

Customer service

Team leadership

Positive culture

Job description

Position Summary:

Shift Leads are responsible for ensuring that all Ziggi’s Coffee values are being upheld every day. Shift leads should embody a “people-first” mentality by leading by example when serving customers & guiding their team to be successful.

Key Qualifications:

• Previous Shift-Lead experience is preferred in food or retail industries
• Strong organizational and multitasking skills
• Willingness to thrive in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Ability to lead by example and contribute to a positive team culture.

Essential Functions (Meets all expectations of the Barista role plus…)

• Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated
• Ensure that all staff adhere to company policies and procedures, upholding our core values at all times
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow
• Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences

Core Responsibilities:

• Money Management: Accurately count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity
• Mystery Shopper Expectations: Understand and uphold the standards of service as outlined by the Leadership Team, training staff accordingly to meet these expectations
• Daily Recap: Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour (SPMH), to track performance and identify areas for improvement
• Inventory Management: Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources

Additional Responsibilities:

• Create and maintain a welcoming atmosphere for customers, ensuring that each visit is enjoyable and memorable
• Collaborate with team members to innovate and improve service processes, contributing to a culture of continuous improvement
• Stay updated on new menu items, promotions, and seasonal offerings, effectively communicating this information to both staff and customers
• Assist in maintaining cleanliness and organization within the store, contributing to a professional and inviting environment