Shift Lead: Elevate Guest Service & Team Growth

BBQ Holdings, Inc.; Nashville (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading restaurant chain in Nashville is looking for a Shift Leader to oversee daily operations, ensuring that service and quality standards are upheld. The role involves supervising employees, resolving guest issues, and maintaining a clean and efficient environment. Candidates should have a high school diploma, valid driver's license, and a passion for guest service. Experience in a restaurant and effective communication skills are essential. Flexibility in scheduling is also required.

Qualifications

• High School diploma or equivalent is required.
• Valid driver's license and car insurance is required.
• 2 years of restaurant or equivalent experience preferred.
• Demonstrated time management and organizational skills.
• Superior guest service and communication skills required.

Responsibilities

• Supervise employees during scheduled shifts.
• Ensure adherence to company policies and procedures.
• Resolve guest concerns effectively.
• Create exceptional guest service.
• Achieve financial results through attention to costs.

Skills

Time management skills

Communication skills

Detail-oriented

Guest service skills

Adaptability

Education

High School diploma or equivalent

Valid driver's license

NRA ServSafe certifications

Job description

A leading restaurant chain in Nashville is looking for a Shift Leader to oversee daily operations, ensuring that service and quality standards are upheld. The role involves supervising employees, resolving guest issues, and maintaining a clean and efficient environment. Candidates should have a high school diploma, valid driver's license, and a passion for guest service. Experience in a restaurant and effective communication skills are essential. Flexibility in scheduling is also required.