Shift Lead: Elevate Customer Experience in Outdoor Gear

5.11 Tactical; Laredo (TX); On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Employee discounts on 5.11 gear

Job summary

5.11 Tactical is a purpose-driven lifestyle brand rooted in performance, durability, and versatility. The Sales Supervisor (Shift Lead) position works with the Store Manager and Assistant Store Manager to exceed customer expectations, foster a high-energy store environment, and uphold the standards that define a 5.11 store.

You’ll lead by example, tackle challenges head-on, and support your team in delivering exceptional customer experiences.

Qualifications

• Retail or customer service experience, preferably in specialty or performance-driven retail.
• Enthusiastic and eager to learn.
• Teamwork, problem-solving, and maintaining high standards.
• Passion for outdoor or fitness gear.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence.

Skills

Retail or customer service experience

Empowered enthusiastic learner

Teamwork problem-solving high standard

Outdoor or fitness gear passion

Job description

5.11 Tactical is a purpose-driven lifestyle brand rooted in performance, durability, and versatility. The Sales Supervisor (Shift Lead) position works with the Store Manager and Assistant Store Manager to exceed customer expectations, foster a high-energy store environment, and uphold the standards that define a 5.11 store.

You’ll lead by example, tackle challenges head-on, and support your team in delivering exceptional customer experiences.