Shift Lead: Drive Guest Experience & Team Performance

Ontario Trillium Foundation; New Britain (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Ontario Trillium Foundation seeks a Shift Leader to help guide our restaurant team and deliver an exceptional guest experience. You will support the Restaurant Manager by overseeing daily operations, coaching team members, maintaining brand standards, and ensuring efficient shifts.

The ideal candidate is a positive leader who thrives in a fast-paced environment, motivates others, and delivers outstanding customer service.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Lead and motivate team members during each shift.
• Delegate tasks and communicate shift goals and priorities.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new Team Members.
• Foster a positive, respectful, and team-oriented work environment.
• Perform all Team Member responsibilities as needed.
• Support the Restaurant Manager in achieving operational and sales goals.
• Ensure all food, beverage, and service standards are consistently met.
• Monitor food quality, cleanliness, and overall restaurant appearance.
• Maintain inventory levels and communicate supply needs.
• Complete shift change communication to ensure smooth transitions.
• Deliver exceptional guest service and resolve guest concerns promptly.
• Lead by example with friendly, fast, and accurate service.
• Encourage Team Members to create a welcoming guest experience.
• Ensure compliance with food safety, sanitation, and health standards.

Skills

Team Leadership

Customer Service

Cash Handling

Food Safety

Shift Scheduling

Education

High School Diploma

Tools

POS Systems

MS Office

Job description

Ontario Trillium Foundation seeks a Shift Leader to help guide our restaurant team and deliver an exceptional guest experience. You will support the Restaurant Manager by overseeing daily operations, coaching team members, maintaining brand standards, and ensuring efficient shifts.

The ideal candidate is a positive leader who thrives in a fast-paced environment, motivates others, and delivers outstanding customer service.