Shift Lead – Denver, CO – Leetsdale Dr

Ziggi’s Coffee, LLC; Denver (CO); On-site; USD 21,000 - 28,000; Full time

Job summary

Ziggi’s Coffee, LLC Denver location seeks a Shift Lead to uphold our people-first values while guiding the team to serve customers effectively. You will lead by example on the floor, train new staff, and ensure daily operations run smoothly with strong communication.

Responsibilities include inventory checks, daily financial tasks, and delivering a welcoming, high-quality guest experience. The role emphasizes teamwork, problem solving, and continuous improvement.

Qualifications

• Previous Shift-Lead experience in food or retail preferred.
• Strong organizational and multitasking skills.
• Willingness to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain clear communication with staff, managers, and owner.
• Uphold company policies and core values at all times.
• Train new employees and provide ongoing training, support, and coaching to current team members.
• Address process deviations proactively, correcting team members and delegating tasks to maintain flow.
• Handle customer complaints with professionalism and empathy, turning challenges into positive experiences.
• Count registers, balance the change box, and manage daily deposits to ensure financial integrity.
• Understand and uphold Mystery Shopper standards; train staff accordingly.
• Prepare and present a daily recap of store metrics including deposits and SPMH.
• Conduct monthly inventory to ensure proper stock levels and efficient use of resources.
• Create a welcoming atmosphere for customers and collaborate on improving service processes.
• Stay updated on new menu items, promotions, and seasonal offerings and communicate to staff and customers.
• Assist in maintaining cleanliness and organization within the store.

Skills

Shift leadership

Organizational skills

Multitasking

Communication skills

Team culture building

Job description

Position Summary:

Shift Leads are responsible for ensuring that all Ziggi’s Coffee values are being upheld every day. Shift leads should embody a “people-first” mentality by leading by example when serving customers & guiding their team to be successful.

Key Qualifications:

• Previous Shift-Lead experience is preferred in food or retail industries
• Strong organizational and multitasking skills
• Willingness to thrive in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Ability to lead by example and contribute to a positive team culture.

Essential Functions (Meets all expectations of the Barista role plus…)

• Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated
• Ensure that all staff adhere to company policies and procedures, upholding our core values at all times
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow
• Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences

Core Responsibilities:

• Money Management: Accurately count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity
• Mystery Shopper Expectations: Understand and uphold the standards of service as outlined by the Leadership Team, training staff accordingly to meet these expectations
• Daily Recap: Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour (SPMH), to track performance and identify areas for improvement
• Inventory Management: Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources

Additional Responsibilities:

• Create and maintain a welcoming atmosphere for customers, ensuring that each visit is enjoyable and memorable
• Collaborate with team members to innovate and improve service processes, contributing to a culture of continuous improvement
• Stay updated on new menu items, promotions, and seasonal offerings, effectively communicating this information to both staff and customers
• Assist in maintaining cleanliness and organization within the store, contributing to a professional and inviting environment