Shift Lead - Days

friends of Switchpoint; Salt Lake City (UT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability

401k

Employee Assistance Program

Job summary

Friends of Switchpoint is seeking a Shift Lead for the day shift (7 am–3 pm) on a full-time basis. You will supervise staff, create weekly schedules, and ensure coverage while maintaining a positive workflow aligned with our mission.

The role requires strong customer service, crisis awareness, and teamwork in a residential setting. Equal opportunity employer committed to a diverse workforce.

Qualifications

• Experience working with clients in residential or service-oriented settings.
• Ability to lead a small team and coordinate daily tasks.
• Strong communication skills and calm decision-making in crises.
• Comfort with documentation and record-keeping responsibilities.

Responsibilities

• Understand and uphold Friends of Switchpoint mission and policies.
• Provide exceptional service to residents and document daily occurrences.
• Create weekly team schedules and manage shift coverage.
• Address special needs (diet, ADA) and coordinate with management.
• Maintain maintenance and security logs; monitor activity and report concerns.
• Lead by example to ensure high-quality notes and staff conduct.
• Fill gaps by covering shifts and fostering teamwork.
• Assist employees in finding coverage and minimize overtime.

Skills

Team leadership

Customer service

Crisis management

Communication

Multi-tasking

Documentation

MS Office

Google Docs

Tools

MS Office

Google Docs

Job description

Shift Lead

Day Shift: 7 am- 3 pm

Full-Time Position

ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014.

• OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.
• OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

GUIDING PRINCIPLES:

• Kindness: To demonstrate compassion and respect for all people.
• Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.
• Transparency: To be open and honest in our relationships.
• Authenticity: To do what we say we do.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
• Golden Rule: To treat all people as we ourselves would wish to be treated.

Job Summary:

Canyon Rim Shift leads accomplish their responsibilities of both behavior techs and supervising the shift. They create weekly schedules for their team, ensuring that the proper shift coverage is completed on each shift. Any gaps that may be caused by employees calling out will be both the staff and the shift lead’s responsibility to fill.

The shift lead will also work to create a positive workflow within their team that follows policies and

procedures and supports the residents. They will be in constant communication with the Program Director to ensure that all teams are on the same page and working together for the betterment of the facility. Shift leads will also coordinate with other staff as necessary to fulfill their job duties and work on creating a harmonious environment.

Requirements

Job Responsibilities:

• Understand and implement Switchpoint’s mission and values, and adhere to the Staff Code of Conduct and policies and procedures
• Provide exceptional customer service to all residents of the facility.
• Keep a daily log of occurrences within the facility on each shift.
• Make notes of any special requirements and needs that guests may have (Special diets, ADA accommodations, etc.) Coordinate with management to facilitate those needs.
• Update maintenance log with resident requests and get maintenance log to maintenance staff.
• Actively listen to the needs of the residents and act to meet those needs reasonably and appropriately.
• Reconcile and report any monetary funds, petty cash and other expenditures daily.
• Report any resident concerns to the Director/Manager and/or appropriate department leadership team.
• Demonstrate a passion for customer service as evidenced by interaction with co-workers, residents, and members of the community.
• Laundry (Bedding when soiled or when guests check out.)
• Simple cleaning (Public bathroom, sweeping, mopping, etc)
• Monitor Cameras and log activity
• Complete perimeter checks around buildings and walk-throughs in buildings to ensure safety and security of residents. Log or document any concerns.
• Handle security issues/complaints by calling either non-emergency dispatch or 911 for emergency services.
• May be required to lift 50lbs periodically as needed.
• Familiarized with the policies and procedures of both Canyon Rim and Switchpoint as a whole
• Create a weekly schedule for you and your team ensuring both Part-time and Full-time employees are getting the required hours
• Minimize overtime as much as possible.
• Assign daily job tasks to yourself and your team as needed
• Ensure high quality notes and staff conduct
• Communicate often and consistently with the Program Director.
• Take ownership of your shift and create a positive workflow.
• Cultivate Switchpoint Culture and Values on your shift.
• Work cooperatively with other shifts.
• Cover gaps in your shifts as needed
• Assist employees in finding coverage if they are unable to make their shifts.
• Hold your team accountable to the rules of the facility.
• Other duties as assigned.

Qualifications/Education Requirements:

• Previous experience working with clients who struggle with mental health.
• Knowledge of domestic violence, mental health, and substance abuse issues
• Experience leading a team is preferred.
• Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
• Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
• Excellent interpersonal, written, and verbal skills
• Ability to wear multiple hats within a small nonprofit organization.
• Proficient in MS Office Suite and Google Docs
• Possesses valid Utah State Driver’s License

Full-Time Employee Benefits:

• Medical
• Dental
• Vision
• Life & Disability
• 401k
• EAP (Employee Assistance Program)

Compensation

Starting wage: $20/hour

Day Shift: 7 am- 3 pm

Full-Time Position

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

"Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint."