Shift Lead – Colorado Springs, CO – Dublin Boulevard

Ziggi’s Coffee, LLC; Colorado Springs (CO); On-site; USD 21,000 - 26,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a proactive Shift Lead to uphold our values while guiding the team in fast-paced retail environments. You will model excellent service, support staff development, and ensure smooth daily operations across customer-facing and back-end tasks.

As a Shift Lead, you’ll train teammates, uphold policies, and address issues with empathy, driving a positive store culture and consistent guest experiences. Join a collaborative team focused on growth and quality service.

Qualifications

• Shift-Lead experience preferred in food or retail.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain effective communication with staff, managers, and owner; articulate wins and improvements.
• Ensure adherence to company policies and core values at all times.
• Train and coach new and current staff to boost skills and confidence.
• Address deviations, correct team members, and delegate tasks to maintain flow.
• Handle customer complaints professionally and empathetically to turn challenges into positives.
• Count registers, balance cash, manage deposits, and handle tips daily.
• Prepare daily store metrics recap (deposits, SPMH) to guide improvement.
• Conduct monthly inventory to ensure stock levels and efficient use of resources.
• Create a welcoming atmosphere and communicate menu items, promos, and seasonal offerings to staff and customers.

Skills

Leadership

Communication

Organization

Multitasking

Customer service

Job description

Position Summary:

Shift Leads are responsible for ensuring that all Ziggi’s Coffee values are being upheld every day. Shift leads should embody a “people-first” mentality by leading by example when serving customers & guiding their team to be successful.

Key Qualifications:

• Previous Shift-Lead experience is preferred in food or retail industries
• Strong organizational and multitasking skills
• Willingness to thrive in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Ability to lead by example and contribute to a positive team culture.

Essential Functions (Meets all expectations of the Barista role plus…)

• Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated
• Ensure that all staff adhere to company policies and procedures, upholding our core values at all times
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow
• Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences

Core Responsibilities:

• Money Management: Accurately count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity
• Mystery Shopper Expectations: Understand and uphold the standards of service as outlined by the Leadership Team, training staff accordingly to meet these expectations
• Daily Recap: Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour (SPMH), to track performance and identify areas for improvement
• Inventory Management: Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources

Additional Responsibilities:

• Create and maintain a welcoming atmosphere for customers, ensuring that each visit is enjoyable and memorable
• Collaborate with team members to innovate and improve service processes, contributing to a culture of continuous improvement
• Stay updated on new menu items, promotions, and seasonal offerings, effectively communicating this information to both staff and customers
• Assist in maintaining cleanliness and organization within the store, contributing to a professional and inviting environment