Shift Lead — Café & Guest Experience Champion

AppleOne Employment Services; Beverly Hills (CA); On-site; USD 55,000 - 58,000; Full time

Job summary

AppleOne in Beverly Hills, CA seeks a motivated Shift Manager to lead daily shift operations in a fast-paced restaurant and café environment. This hands-on supervisory role emphasizes guest experiences, coaching team members, and maintaining service standards while ensuring smooth operations.

The position requires at least 1 year of supervisory experience, strong customer service, and excellent communication.

Qualifications

• Minimum 1 year of supervisory or leadership experience in hospitality or high-volume service.
• Strong customer-service mindset and guest focus.
• Excellent communication and teamwork skills.
• Ability to work in a fast-paced environment and handle pressure.

Responsibilities

• Lead daily shift operations to ensure efficient workflow, guest service, product quality, cleanliness, and adherence to standards.
• Coach, train, motivate, and provide feedback to team members.
• Assign responsibilities, monitor staffing, and support changing business demands.
• Resolve guest questions and concerns with professionalism, protecting brand standards.
• Support inventory management, production, safety, cash handling, opening/closing.
• Partner with store leadership to communicate shifts and opportunities.

Skills

Shift leadership

Coaching

Customer service

Communication

Team motivation

Inventory management

Cash handling

Problem solving

Staff scheduling

Tools

POS system

Cash register

Job description

AppleOne in Beverly Hills, CA seeks a motivated Shift Manager to lead daily shift operations in a fast-paced restaurant and café environment. This hands-on supervisory role emphasizes guest experiences, coaching team members, and maintaining service standards while ensuring smooth operations.

The position requires at least 1 year of supervisory experience, strong customer service, and excellent communication.