Shift Lead – Barista Operations & Team Coach

Gopuff; Washington (District of Columbia); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (full‑

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time

EAP through AllOne Health

Job summary

Gopuff is seeking a Shift Supervisor for our Starbucks Operations team in Washington, DC. Reporting to the Site Leader, you will help execute store operations during shifts and deploy baristas to deliver the Starbucks Experience while upholding Gopuff standards.

You will lead a fast-paced team, ensure order accuracy, and maintain high standards in beverage and food presentation. This full-time role requires adaptability to early mornings, evenings, weekends, and holidays, with a focus on

Qualifications

• 1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience + 1 year of leadership in a cafe is preferred
• ServeSafe Certification highly preferred
• Starbucks or other fast-paced cafe experience preferred
• Ability to work with fluid schedules
• Welcoming and helpful attitude toward new team members
• Learn and adapt to current technology needs
• Work both independently and with a team
• Have a focus on quality and take pride in your work
• Attention to detail and follow a multi-step processes

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Anticipates customer and store needs by constantly evaluating environment for cues
• Communicates information to manager so that the team can respond as necessary to create a great working environment during each shift
• Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Provides feedback to manager on employee performance during shift
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
• Executes store operations during scheduled shifts
• Organizes opening and closing duties as assigned
• Maintains regular and consistent attendance and punctuality
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Follows health, safety and sanitation guidelines for all products
• Given the nature of our stores, our working hours could include early mornings, evenings, weekends and/or holidays to give you the opportunity to spend time with your employees. Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Skills

Leadership experience

Starbucks cafe experience

Customer service mindset

Ability to work with fluid schedules

Attention to detail

Teamwork

Education

ServeSafe Certification

Job description

Gopuff is seeking a Shift Supervisor for our Starbucks Operations team in Washington, DC. Reporting to the Site Leader, you will help execute store operations during shifts and deploy baristas to deliver the Starbucks Experience while upholding Gopuff standards.

You will lead a fast-paced team, ensure order accuracy, and maintain high standards in beverage and food presentation. This full-time role requires adaptability to early mornings, evenings, weekends, and holidays, with a focus on