Shift Lead - Barista

Coulter Services; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Coulter Services in Ann Arbor is seeking a Barista Lead to create a memorable customer experience by delivering prompt service, crafting quality beverages, and maintaining a clean, welcoming cafe environment.

You will greet customers, train staff on beverage and food prep, handle cash and POS transactions, manage schedules, and ensure food safety and proper sanitation. Supervisory experience is preferred, and English communication and food handling certification are required.

Qualifications

• Barista experience required.
• Cash handling and basic math skills.
• Ability to work independently.
• Supervisory experience preferred.
• Food handling certification completed.

Responsibilities

• Greet customers and prepare beverages per standards.
• Train staff on beverage and food prep.
• Provide excellent customer service and manage cash handling.
• Schedule staff and delegate tasks.
• Operate POS, balance drawers, and follow food safety policies.
• Set up and break down coffee station; stock supplies.
• Adhere to sanitation and safety guidelines.

Skills

Barista experience

Cash handling

Basic math

Independent work

Supervisory experience

Education

Food handling certification

Tools

POS systems

Job description

The Barista Lead is responsible for creating a memorable customer experience by providing prompt service, preparing quality beverages, and maintaining a clean, welcoming environment.

Key duties include greeting customers, preparing coffees and specialty drinks according to standards, training staff on beverage and food prep, customer service, and cash handling, as well as managing work schedules and delegating tasks.

They operate POS systems accurately, handle cash and credit transactions, balance cash drawers, and follow food safety policies.

Additional responsibilities involve setting up and breaking down the coffee station, stocking supplies, and adhering to sanitation and safety guidelines.

Qualifications include successful barista experience, cash handling skills, basic math, and the ability to work independently. Supervisory experience is preferred. Must follow dress code, communicate effectively in English, and complete food handling certification.

Physical demands may include lifting, bending, and extended standing. The role involves adhering to safety protocols and wearing PPE as needed.