Shift Lead-2

Convive Brands; Los Angeles (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401k with match

Commute benefits

Team member discounts

Job summary

Convive Brands, parent company of Le Pain Quotidien, is hiring a Guest Service Team Member in Los Angeles. You will provide friendly, attentive service to guests from start to finish, take orders, and help maintain a welcoming dining environment.

This role offers hourly pay with tips, opportunities to grow within a portfolio including LPQ, California Pizza Kitchen, and Little Beet, and benefits like health coverage and PTO. Prior Toast POS experience is a plus, and flexibility is valued.

Qualifications

• 3 to 6 months of related restaurant experience or training.
• Experience with POS systems, especially Toast.
• Flexibility in schedule preferred.
• Ability to be cross-trained in all dining room and retail spaces.
• Ability to speak, read, and understand the primary language of the work location.

Responsibilities

• Provide friendly and attentive service to all guests throughout the visit.
• Receive food and beverage orders, enter into the POS, and follow up with the kitchen.
• Anticipate guest needs and note any preferences.
• Maintain knowledge of pastry, bread, kitchen, beverage, and retail items.
• Prepare drinks for the dining room as needed.
• Handle guest situations with empathy and escalate to a manager.
• Complete opening, mid, and closing procedures and daily checklists.
• Organize money and receipts according to cash handling policy.
• Keep all restaurant areas clean and organized; assist with outdoor setup if applicable.

Skills

Customer service

POS experience

Flexibility

Cross-training

Language proficiency

Tools

Toast POS

Job description

Be home in time for dinner!

At Le Pain Quotidien, we believe exceptional hospitality starts with purpose, in our ingredients, our standards, and how we care for people. When you join LPQ, you become part of a 35-year-old beloved brand built on warmth, community, and connection.

At Le Pain Quotidien, our teams are at the heart of the guest experience. We're looking for team members who take pride in hospitality, enjoy working in a warm and welcoming environment, and want to be part of a team that supports one another. With opportunities to grow, and a culture built around community and connection, LPQ offers a restaurant environment where you will build skills, feel valued, and take pride in the work you do every day.

As part of Convive Brands, you'll have opportunities to grow your career across a portfolio of restaurant concepts, including California Pizza Kitchen and Little Beet.

At LPQ, you're not just working a job, you're joining a place where you can develop your skills and career, take pride in your work, and be part of building a strong community.

Job Description

Responsibilities

• Provide friendly and attentive service to all guests throughout the entirety of the visit
• Receive food and beverage orders, enter order correctly into the POS, and follow up with the kitchen as necessary
• Anticipate guest needs and note any preferences provided by the guest
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items
• Prepare drinks for the dining room, as needed
• Handle any guest situations with genuine empathy and elevate to a manager as necessary
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments
• Organize money and receipts throughout the shift in adherence with the cash handling policy
• Keep all areas of the restaurant clean and organized by following cleaning checklists
• Assist with setting up patio furniture and maintenance of outside fixtures and seating area, if applicable for the location

Qualifications

• 3 to 6 months of related restaurant experience or training
• Experience with POS systems, especially Toast, a plus
• Flexibility in schedule is highly preferred but not required
• Ability to be cross-trained in all areas of the dining room and retail space preferred
• Ability to speak, read, and understand the primary language(s) of the work location

Benefits

• Enrollment in Company-contributed health coverage plan
• Accrued Paid Time Off
• 401k with up to 4% match after ninety (90) days of employment
• Pre-tax commuter benefits (in applicable States)
• Team member discounts at all our brands

The hourly pay range (plus tips, when eligible) is:

$18.42 - $22.00

Convive Brands is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other protected class. Convive Brands celebrates diversity and is committed to creating an inclusive environment for all employees.