Shift Lead

Taco Bell Corp.; Woodburn (OR); On-site; USD 21,000 - 26,000; Full time

Job summary

Taco Bell Franchise in Oregon is seeking a proactive team member to support the Restaurant General Manager by running shifts, delivering great guest experiences, and leading Team Members.

You will participate in training, assist with cash controls, inventory, and ensuring food safety and service quality during 30+ hours per week of on-site work. This role typically evolves from an hourly position and offers growth within the franchise network.

Qualifications

• Strong preference for internal promote form Hourly Champion position.
• Excellent customer service and teamwork.
• Ability to train and guide Team Members.
• Experience with cash handling and shift reporting.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Ensure consistent customer satisfaction and adherence to MIC routines.
• Ensure Shift Excellence tasks are completed for each position.
• Maintain uniform standards and neat appearance.
• Prioritize customer needs and resolve issues promptly.
• Maintain food safety, quality, and order accuracy.
• Address customer complaints while preserving positive relations.
• Greet customers warmly and communicate professionally.
• Work with urgency and collaborate with management and peers.
• Provide feedback and train Team Members.
• Assist RGM with cash controls, inventory, and labor management.
• Oversee product preparation, rotation, and holding times.
• Support health and safety standards and facility upkeep.
• Perform other duties as assigned.

Skills

Customer satisfaction

Team leadership

Communication

Problem solving

Adaptability

Tools

Timekeeping system

Job description

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

Role:

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

Ensuring Consistent Customer Satisfaction

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate the Customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greets customers with a smile, is polite and pleasant when speaking with customers.
• Works with urgency.
• Works with management and fellow employees.
• Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
• Demonstrates a positive and enthusiastic attitude with co-workers.

Attendance

• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
• Understands and uses approved time keeping system, including accurately recording all hours worked.

Initiative and Energy

• Takes action without being told, goes beyond what is simply required and maintains a high activity level.

Developing People

• Provide regular feedback to the RGM on the performance of Team Members.
• Provide ongoing constructive and complimentary feedback to Team Members.
• Actively participates in the training of Team Members.
• Handle conflicts constructively and works with RGM to achieve resolution.

Act Like an Owner

• Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
• Perform other duties as required by manager.

Job Requirements and Essential Functions:

• Strong preference for internal promote form Hourly Champion position.
• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.