Shift Lead

Taco Bell Corp.; Red Oak (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Taco Bell Corp. is seeking hourly Team Members to support the RGM by running shifts in a self-sufficient manner. You will take ownership, resolve issues, and guide teammates throughout each shift.

Responsibilities include executing the MIC routine, maintaining food safety and quality, greeting customers, and assisting with training. Applicants must be 18+, pass background/drug checks, have reliable transportation, and be able to lift up to 50 lbs while standing most of the shift.

Qualifications

• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees.
• Able to sweep and mop floors, dust shelves and lift and carry trash.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
• Hours typical 30+ per week; hours may vary by business needs.

Responsibilities

• Execute the MIC (Manager-In-Charge) routine and ensure tasks under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their positions.
• Ensure a neat appearance and proper uniform are worn by all employees.
• Prioritize customer needs and maintain positive customer relations.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly and maintain positive relations.
• Greet customers with a smile and be polite and pleasant.
• Work with urgency and with management and peers as a team.
• Participate in training of Team Members and provide feedback.
• Assist RGM with cash control, inventory and labor management.
• Oversee product preparation, rotation, portioning, cooking and holding times.
• Maintain health and safety standards and perform other duties as required.

Skills

Age requirement (18+)

Background check

Drug test

Reliable transportation

Basic math

Shelf stocking

Team supervision

Cleaning maintenance

Lifting up to 50 lbs

Shift adherence

Job description

\" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.\"

Role:

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

Ensuring Consistent Customer Satisfaction

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate the Customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greets customers with a smile, is polite and pleasant when speaking with customers.
• Works with urgency.
• Works with management and fellow employees.
• Cooperation with peers - work with fellow employees as part of a team, helps others when they need a hand.
• Demonstrates a positive and enthusiastic attitude with co-workers.

Attendance

• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
• Understands and uses approved time keeping system, including accurately recording all hours worked.

Initiative and Energy

• Takes action without being told, goes beyond what is simply required and maintains a high activity level.

Developing People

• Provide regular feedback to the RGM on the performance of Team Members.
• Provide ongoing constructive and complimentary feedback to Team Members.
• Actively participates in the training of Team Members.
• Handle conflicts constructively and works with RGM to achieve resolution.

Act Like an Owner

• Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
• Perform other duties as required by manager.

Job Requirements and Essential Functions:

• Strong preference for internal promote form Hourly Champion position.
• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.