Shift Lead

Wings Over; West Hartford (CT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Direct deposit pay

Paid time off

Tip pool participation

Free meals and family discounts

Advancement opportunities

Job summary

Wings Over is seeking a Shift Lead to supervise Crew Members and assist with opening or closing duties. This role includes supervising cash drawers, coaching staff on products and processes, and maintaining health and safety standards.

The candidate will demonstrate leadership, strong communication, and flexibility to work nights, holidays, and weekends, with a commitment to the Wings Over culture and guest experience.

Qualifications

• At least 1 year of store-level supervisor experience in food/hospitality preferred.
• Strong supervisory practices and procedures knowledge.
• Clear and concise communication; ability to handle confidential information.

Responsibilities

• Supervises store Crew Members and assists with cash drawers.
• Open or close the store as needed and maintain a professional appearance.
• Model Wings Over standards, values and behaviors.
• Coach Crew Members on core products, processes and FOH/BOH tasks.
• Ensure smooth operations by assigning duties and addressing obstacles.
• Maintain clean, organized workstations and follow health, safety and sanitation guidelines.
• Assist with checking cash drawers and deposits.
• Contribute to store goals and sales growth.
• Maintain punctual attendance and Wings Over dress code.

Skills

Supervisory experience

Communication

Leadership

Confidential information handling

Education

Serv-Safe Certification

Job description

The Opportunity:

Wings Over is looking for a Shift Lead to join our team. As a Shift Lead, you will be responsible for supervising store Crew Members, opening or closing the store, and assisting with cash drawers.

Now Serving These Benefits:

• An energetic, collaborative, and positive work environment
• Paid time off for activism
• Weekly pay through direct deposit
• Participation in tip pool
• Free food and discounts for you and your family
• Opportunities for advancement

Day in the Life (includes, but is not limited to):

• Works side by side with the team frying chicken, greeting guests, and modeling Wings Over standards, values, and behaviors
• Supervises with integrity, honesty, and knowledge that promotes the culture, values, and mission of Wings Over
• Demonstrates knowledge of and trains others on core products, processes, and FOH/BOH workstations; positively coaches Crew Members on such items
• Identifies and communicates appropriate responsibilities and duties to store Crew Members to ensure smooth flow of operations
• Anticipates obstacles and takes action to prevent or minimize their impact
• Keeps all workstations clean and organized and coaches team to do the same; follows health, safety, and sanitation guidelines for all products
• Assist with checking cash drawers and preparing bank deposits
• Contributes as needed to wider Wings Over efforts to achieve store goals and sales growth
• Maintains regular and punctual attendance
• Maintains a neat and tidy appearance by wearing the Wings Over uniform and adhering to our Wings Over dress code
• Other related duties as assigned

What You Bring To The Table:

• At least one (1) year of store-level supervisor experience in food/hospitality preferred
• Serv-Safe Certification required
• Knowledge of supervisory practices and procedures
• Able to communicate clearly and concisely
• Able to appropriately handle confidential/sensitive information
• Strong interpersonal and leadership skills; able to coach others
• Flexible schedule - available nights, holidays, and weekends with availability to open or close shifts
• Able to lift 50 lbs. and can stand for prolonged periods of time
• Legal US work authorization

Fly With Us:

For over 20 years, Wings Over has served the best crispy chicken wings and hand-breaded tenders. Join us on our journey to create gold standard experiences that leave everyone happier than before they interacted with us.

Wings Over is an Equal Opportunity Employer.