Shift Lead

Workstream; Short Hills (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Firehouse Subs is seeking a part-time team member to support store operations and assist the General Manager during shifts. You will help maintain customer experience, oversee service standards, and guide fellow team members to complete daily procedures with integrity.

You will greet customers, ensure safety and cleanliness, and handle cash as part of a fast-paced, customer-focused environment. This role is ideal for someone who values teamwork and reliable job performance.

Qualifications

• Must understand the customer experience and be the 'Face' of Firehouse Subs.
• Assist the General Manager in executing store operations during scheduled shifts.
• Ability to deploy team members and delegate tasks with integrity and consistency.

Responsibilities

• Contribute to customer product and service standards.
• Foster an environment of teamwork.
• Deliver an exceptional customer and store experience.
• Greet and thank every customer with a smile and eye contact.
• Execute quality store operations.
• Maintain cleanliness of store, equipment, merchandise and facilities.
• Operate food preparation machinery.
• Follow all food safety and security guidelines.
• Operate cash register and handle cash transactions per policies.

Skills

Customer service

Teamwork

Cash handling

Cash register

Microsoft Office

Tools

POS systems

Job description

We are looking for the next ROCK STAR to join our family at Firehouse Sub's! Part-time positions are available in most locations. Team members must understand the importance of the customer experience and understand that they are the “Face” of Firehouse Sub’s.

This job contributes to Firehouse Sub's success by assisting the General Manager in executing store operations during scheduled shifts. This job requires the ability to deploy team members and delegate tasks to complete daily systems and procedures with 100% integrity. The incumbent is responsible for acting in accordance with Firehouse Subs' policies and procedures.

Essential Functions include:

• Responsible for customer product and service standards
• Foster an environment of team work
• Responsible for delivering an exceptional customer and store experience
• Greet and thank every customer with a smile and eye contact
• Execute quality store operations
• Clean store, small wares, merchandise and physical plant as necessary
• Must be able to operate food preparation machinery
• Adhere to all food, safety and security guidelines
• Must be able to operate cash register and handle cash transactions while adhering to all cash handling policies

Additional Requirements:

• Computer skills including some Microsoft software and register skills
• Ability to stand, bend, reach and scoop through-out assigned shift
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.