Shift Lead

Express Wash Operations LLC; Shelbyville (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

Express Wash Operations LLC Take 5 Car Wash is seeking a Shift Lead to ensure each shift runs smoothly by supporting the team and delivering a great customer experience.

You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead when management is not on-site to ensure staff and customers are assisted.

This role emphasizes safety, quality, and leadership as you open and close, guide the team, and uphold Sparkle Assurance across every wash.

Qualifications

• Customer service skills for engaging with customers and promoting services.
• Awareness and enforcement of safety protocols across shift operations.
• Proven ability to lead a team and coordinate tasks during busy periods.

Responsibilities

• Engage with customers and promote services to drive engagement and sales.
• Direct vehicles into the wash tunnel and ensure safe, efficient operations.
• Lead the team during shifts; handle opening/closing duties and delegate tasks as needed.
• Inspect each wash for quality and uphold Sparkle Assurance, reporting issues promptly.

Skills

Customer service

Safety awareness

Team leadership

Communication

Job description

As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.

Key Responsibilities:

Customer Engagement

Greet customers as they arrive and provide a positive, friendly experience. Answer customer questions about services, wash options, and memberships clearly and courteously. Promote unlimited wash memberships and other offerings to drive engagement and sales. Educate new customers on the variety of wash packages and services available. Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.

Operations & Safety

Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process. Prepare vehicles for washing by checking for loose items and removing obstacles as needed. Monitor equipment during operations, identifying and reporting any malfunctions or issues. Follow and enforce all safety protocols to protect customers, team members, and equipment. Assist team members in resolving operational issues quickly to keep the site running efficiently.

Team Leadership

Serve as a key holder and perform opening and closing procedures accurately and on time. Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader. Delegate tasks to team members to ensure smooth site operations throughout the shift. Monitor team performance and provide guidance or feedback as needed to keep operations on track. Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.

Attention to Detail

Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards. Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues. Report any equipment or operational issues that could affect wash quality. Provide feedback or guidance to team members to help maintain consistent wash quality. Continuously look for ways to improve processes to exceed customer expectations.

Take 5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S. and still growing. Known for being fast, friendly, and convenient, we’re also committed to being a great place to work. At Take 5, people come first - both our team members and our customers. Do you bring a positive attitude and enjoy being part of something bigger? We’re looking for driven, outgoing individuals who are ready to make an impact. We believe in growing our team from within and welcome applicants from all backgrounds and experience levels. Learn with us, grow with us - we’re ready to invest in your success.