Shift Lead

Express Wash Operations LLC; Lexington (MA); On-site; USD 12,000 - 19,000; Full time

Job summary

Take 5 Car Wash in Lexington, MA is seeking a Shift Lead to help ensure each shift runs smoothly by supporting the team and delivering a great customer experience. You will engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure staff and customers are assisted.

Responsibilities include greeting customers, answering questions about services and memberships, promoting memberships, and educating customers on

Qualifications

• Experience in customer-facing roles preferred.
• Ability to lead teams during shifts.
• Strong communication and teamwork.

Responsibilities

• Greet customers and provide a positive, friendly experience.
• Answer questions about services, wash options, and memberships.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Educate customers on wash packages and services available.
• Observe interactions to identify improvements and provide feedback.
• Direct vehicles safely into the wash tunnel and position them properly.
• Prepare vehicles for washing by removing obstacles and checking for loose items.
• Monitor equipment and report malfunctions or issues.
• Follow safety protocols to protect customers and staff.
• Assist team in resolving operational issues to keep the site running smoothly.
• Lead opening/closing procedures as a key holder and supervise shift tasks.

Skills

Customer engagement

Leadership

Operations management

Job description

As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.

Key Responsibilities

Customer Engagement

• Greet customers as they arrive and provide a positive, friendly experience.
• Answer customer questions about services, wash options, and memberships clearly and courteously.
• Promote unlimited wash memberships and other offerings to drive engagement and sales.
• Educate new customers on the variety of wash packages and services available.
• Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.

Operations & Safety

• Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
• Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
• Monitor equipment during operations, identifying and reporting any malfunctions or issues.
• Follow and enforce all safety protocols to protect customers, team members, and equipment.
• Assist team members in resolving operational issues quickly to keep the site running efficiently.

Team Leadership

• Serve as a key holder and perform opening and closing procedures accurately and on time.
• Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
• Delegate tasks to team members to ensure smooth site operations throughout the shift.
• Monitor team performance and provide guidance or feedback as needed to keep operations on track.
• Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.

Attention to Detail

• Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
• Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
• Report any equipment or operational issues that could affect wash quality.
• Provide feedback or guidance to team members to help maintain consistent wash quality.
• Continuously look for ways to improve processes to exceed customer expectations.

Base Pay Range $9.20 - $14.00

Take 5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S. and still growing. Known for being fast, friendly, and convenient, we’re also committed to being a great place to work. At Take 5, people come first - both our team members and our customers. Do you bring a positive attitude and enjoy being part of something bigger? We’re looking for driven, outgoing individuals who are ready to make an impact.

We believe in growing our team from within and welcome applicants from all backgrounds and experience levels.