Shift Lead

Ontario Trillium Foundation; Sammamish (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Papa John's is seeking a Shift Leader to uphold high quality products and customer service while ensuring compliance with laws and company policies. This role manages restaurant operations, policies, programs and systems to drive profitability and a positive guest experience.

The Shift Leader will supervise a team, train members, promote quality standards, handle cash with POS, monitor inventory, and maintain a safe, clean environment for guests and staff.

Qualifications

• Experience delivering high quality customer service.
• Ability to supervise and coach a restaurant team.
• Strong communication and follow-through on policies.

Responsibilities

• Demonstrate operational skills ensuring quality products and accurate orders.
• Provide outstanding customer experience and promptly respond to concerns.
• Solicit and utilize customer feedback to improve operations and loyalty.
• Supervise a restaurant team, train staff, ensure compliance with policies, and coach performance.
• Motivate the team to deliver quality service in a fun, energetic environment.
• Communicate, train and promote quality standards to team members.
• Execute cash management with POS and shift reports; assist inventory management.
• Ensure the restaurant is clean, safe, organized and compliant with safety standards.

Skills

Customer service

Team leadership

Communication

Operational execution

Job description

Great things are happening at Papa John's! If you are looking for a career with an international company, flavored with challenging work, with a professional and highly motivated team, mixed with professional development opportunities and a competitive salary, look no further! Papa John's seeks people who share our philosophy for success, look for quality business practices, advancement opportunities and meaningful work. All these combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People!

Come Join the Better Ingredients, Better Pizza Team as a Shift Leader.

Overview: This position ensures high quality products and customer service are delivered, while ensuring compliance with all federal, state, and local laws, as well as company ethical business practices. In addition, this position manages restaurant operations including the execution of all company policies, procedures, programs and systems to ensure restaurant profitability.

What's on the Menu:

• Demonstrate operational skills including making quality products and ensuring each product meets Papa John's standards and accurately reflects the customer's order
• Provide an outstanding customer experience, including professionally and promptly responding to all customer concerns or issues
• Solicit, share and utilize customer feedback to improve restaurant operations and build brand loyalty
• Supervise a restaurant team, maintaining adequate staffing levels, properly training team members, ensuring compliance with all Papa John's policies and procedures, and coach to improve performance.
• Motivate team to deliver quality service to all customers while promoting a fun, energetic, and collaborative environment
• Communicate, train and promote quality standards to restaurant team members
• Execute cash management duties with POS and shift reports, assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss
• Manage company's assets by ensuring the restaurant is clean, safe and organized and complies with safety and security standards at all times