Shift Lead

Ontario Trillium Foundation; Bothell (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Papa John's in Bothell, WA is looking for a Shift Leader to manage restaurant operations and ensure compliance with company standards. The ideal candidate will deliver high-quality products and outstanding customer service while supervising a motivated team. Key responsibilities include training staff, handling customer feedback, and maintaining safety standards. This role offers a chance for professional development within a vibrant team environment.

Qualifications

• Experience in managing restaurant operations and compliance with business practices.
• Strong communication skills to train and motivate team members.
• Ability to handle customer complaints professionally.

Responsibilities

• Ensure high-quality products and customer service delivery.
• Manage restaurant operations and compliance with policies.
• Supervise and train staff to maintain performance standards.

Skills

Operational skills

Customer service

Team supervision

Cash management

Job description

Great things are happening at Papa John's! If you are looking for a career with an international company, flavored with challenging work, with a professional and highly motivated team, mixed with professional development opportunities and a competitive salary, look no further! Papa John's seeks people who share our philosophy for success, look for quality business practices, advancement opportunities and meaningful work. All these combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People!

Come Join the Better Ingredients, Better Pizza Team as a Shift Leader.

Overview:

This position ensures high quality products and customer service are delivered, while ensuring compliance with all federal, state, and local laws, as well as company ethical business practices. In addition, this position manages restaurant operations including the execution of all company policies, procedures, programs and systems to ensure restaurant profitability.

What's on the Menu:

• Demonstrate operational skills including making quality products and ensuring each product meets Papa John's standards and accurately reflects the customer's order
• Provide an outstanding customer experience, including professionally and promptly responding to all customer concerns or issues
• Solicit, share and utilize customer feedback to improve restaurant operations and build brand loyalty
• Supervise a restaurant team, maintaining adequate staffing levels, properly training team members, ensuring compliance with all Papa John's policies and procedures, and coach to improve performance.
• Motivate team to deliver quality service to all customers while promoting a fun, energetic, and collaborative environment
• Communicate, train and promote quality standards to restaurant team members
• Execute cash management duties with POS and shift reports, assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss
• Manage company's assets by ensuring the restaurant is clean, safe and organized and complies with safety and security standards at all times