Shift Lead

Ontario Trillium Foundation; Marquette (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Ontario Trillium Foundation in Marquette, MI, is seeking passionate and energetic employees to deliver exceptional customer service at Dairy Queen. Team members will greet fans enthusiastically, manage restaurant operations, and cultivate a positive, safe work environment. Ideal candidates will exhibit strong leadership skills, a dedication to exceeding customer expectations, and a willingness to train and coach fellow staff members. Join a fun and fast-paced team dedicated to creating memorable experiences for all fans.

Qualifications

• Positive and energetic attitude with a passion for customer service.
• Ability to lead and maintain accountability.
• Strong teamwork and communication skills.

Responsibilities

• Be an ambassador of the Dairy Queen brand.
• Greet and welcome fans.
• Assist in restaurant management during shifts.
• Train and coach crew members.
• Create a positive and clean environment.

Job description

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Assist in the management of specific areas of the restaurant during scheduled shifts
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in workflow
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
• Ensure that the restaurant is properly organized and staffed
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Model performance standards for all team members and work stations
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management