Shift Lead

Ziggi's Coffee; Rose Hill (KS); Sur place; USD 1 653 000 - 2 204 000; Plein temps

Résumé du poste

Ziggi's Coffee is seeking a Shift Lead to help oversee daily store operations and create a positive customer experience in a fast-paced setting.

The role requires strong leadership, excellent communication, and a proactive approach to staff training and customer service. You will support managers, balance cash, and help ensure high-quality drinks and food while maintaining safety and cleanliness.

Qualifications

• Experience delivering exceptional customer service.
• Proven ability to lead a team on fast-paced shifts.
• Strong communication with staff and management.
• Ability to handle customer complaints professionally.
• Knowledge of safety practices when handling hot beverages.

Responsabilités

• Assist management in leading daily store operations and floor coverage.
• Ensure Ziggi's Standards of Service are consistently met.
• Train new employees and provide ongoing coaching.
• Balance cash drawer and manage end-of-shift procedures.
• Address customer issues and escalate to managers as needed.

Connaissances

Customer service

Team leadership

Communication

Conflict resolution

Safety procedures

Time management

Description du poste

Are you passionate about delivering exceptional service in a fast-paced coffee shop environment? Do you thrive in a role that allows you to lead a team and create a positive customer experience?

We're on the lookout for an individual who can contribute to our vibrant culture and bolster our management team in the role of Shift Lead.

Position Summary:

• The Ziggi's Coffee Shift Lead is responsible for assisting the Management team in leading and overseeing all day-to-day operations of the store and running of the floor. The Shift Lead has a positive attitude, willingness to take initiative, and great communication skills.
• Essential Functions:
• Ensures the Ziggi's "Standards of Service" are always in place -exceptional customer service, excellent drink/food quality, accuracy, consistency, and speed of service.
• Maintains great and consistent communication with staff, managers, and store owner.
• Always lead by example, have strong initiative, and adhere to all Ziggi's Coffee policies and procedures.
• Making sure staff correctly follow all policies and procedures.
• Ensure registers are always stocked and balance change drawer at the end of each shift.
• Train new employees as well as offer continued training, support, and coaching for existing staff members to build their skills.
• Be comfortable making corrections when needed if an employee is not correctly following a process, recipe, or procedure.
• Knowledgeable in all aspects of day-to-day operations.
• Address any customer complaints that may arise in the absence of the General or Assistant Managers, correct the issue, and relay any incidents to their General and Assistant Managers.
• Can delegate the overseeing of the daily checklists and weekly cleaning extras and implementing any additional monthly deep cleaning list and assist with inventory as needed.
• Any other duties, as assigned.

Knowledge, Skills and Abilities:

• Ability to listen well and communicate in a professional and friendly manner.
• Ability to focus on customer satisfaction.
• Ability to practice basic safety procedures with respect to equipment and handling hot beverages.
• Ability to be efficient and organized.
• Ability to build good relationships with customers.
• Ability to maintain a clean work environment.
• Ability to keep supplies replenished to minimize downtime.
• Ability to be enthusiastic and outgoing with a passion for service.
• Ability to gauge customers’ preferences.
• Ability to communicate effectively both verbally and in writing.
• Ability to apply appropriate decision-making within scope of work procedures.
• Ability to establish and maintain effective working relationships with other employees.
• Flexibility in hours worked, including weekends and holidays.

Physical Demands:

• The employee is required to frequently stand, walk, sit, use hands and fingers, reach and lift with arms, climb, stoop, kneel, crouch, or crawl.
• The employee is required to frequently lift up to 30 pounds without assistance.
• Specific vision abilities required by this job include close vision; distance vision; peripheral vision; depth perception; and the ability to adjust focus.