Shift Lead

Walgreens; Phoenix (AZ); On-site; USD 23,419 - 27,552; Full time

Job summary

A leading retail pharmacy in Phoenix, Arizona seeks a full-time store manager to oversee operations in the absence of management. Responsibilities include engaging customers, handling cash transactions, and managing inventory. Ideal candidates will have at least one year of leadership experience in a retail environment. A commitment to ensuring a positive customer experience and compliance with store policies is essential. This is a diverse workplace that promotes equal opportunity.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in absence of management.
• Model and deliver a distinctive customer experience.
• Engage customers and resolve their issues.
• Assist with inventory management and bookkeeping activities.

Skills

Leadership skills

Customer service

Inventory management

Communication skills

Cash handling

Job description

Base pay range

$17.00/hr - $20.00/hr

Responsibilities

• Open and close the store in the absence of store management, including system start‑ups, cash handling, ensuring floor and stock room readiness, and opening the back door for deliveries.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers by greeting them and offering assistance with products and services; resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with team members.
• Hold store keys to open and close in absence of management; assist and coach team members with warehouse and vendor ordering processes.
• Register all related sales on assigned cash register, record scanning errors, price verifications, price modifications and voids.
• Assist manager in reviewing order exceptions and reverse logistics.
• Assist manager in evaluating and developing displays, completing resets and revisions.
• Maintain accurate inventory counts across all departments.
• Ensure overdue program is followed; perform basic department pricing, daily price changes, and ensure proper signage and compliance.
• Assist with bookkeeping activities: cash report, cash counts, ledgers, bill payment.
• Assist with exterior and interior maintenance, ensuring a clear, neat store condition, and request repairs as needed.
• Assist with separation of food items, stock rotation using FIFO.
• Have working knowledge of store systems and equipment.
• Assist at pharmacy window as requested.
• Ensure compliance with state and local laws on regulated products.
• Perform bag checks of team members before leaving the store.
• Comply with all company policies and maintain respectful relationships with coworkers.
• Complete special assignments and tasks as assigned.

Training & Personal Development

• Attend training and complete PPLs requested by Manager.

Communications

• Serve as liaison between management and non‑management team members; communicate assigned tasks when management is absent.
• Report disciplinary issues and customer complaints to management.

Basic Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Preferred Qualifications

• Knowledge of store inventory control.
• Consideration of applicants with arrest and conviction records.
• Obtain and maintain valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Management and Manufacturing