Shift Lead

Anchor Point Management Group; Pendleton (OR); On-site; USD 20,664 - 22,730; Full time

Job summary

Anchor Point Management Group in Pendleton, OR is hiring a Shift Leader to manage operations and maintain high standards of customer service. This hourly position requires hands-on work to train employees, ensure food safety, and provide customer satisfaction.

Ideal candidates should be at least 18 years old, have a high school diploma, and possess some experience in a supervisory role. The job offers a salary range of $15.00 - $16.50 per hour and flexible hours.

Qualifications

• Must be at least 18 years old.
• Strong preference for candidates who completed required training.
• 6 months of supervisory experience in a service-related business.

Responsibilities

• Greet customers and take orders.
• Maintain cleanliness and sanitation.
• Manage shifts and team member coaching.
• Ensure food safety compliance.
• Monitor inventory and cash procedures.

Skills

Customer service

Operation management

Food safety knowledge

Communication skills

Education

High school diploma or GED

Job description

Job Location: 2001 SW Court Pl - Pendleton, OR 97801

Salary Range: $15.00 - $16.50 Hourly

Position Summary

The shift leader is an hourly position that provides additional management coverage of operating hours and direct supervision of operations. Focal points include driving customer service and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service. The shift leader directly performs hands‑on operational work on an ongoing basis to assist in training employees, responding to guest service needs, and role‑modeling appropriate skills and behaviors in the restaurant. The shift leader may assume full responsibility for the closing of the restaurant and, on occasion, the opening of a restaurant when other management is unavailable. They will ensure that food is served safely, provide consistent customer satisfaction, provide their team with a great restaurant to work in, and operate each shift to standard at the restaurant.

Duties and Responsibilities

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain the cleanliness and sanitation of the restaurant, including back of house, lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Report any serious issues to the manager and HR as needed.
• Conduct food safety and prep audits daily.
• Monitor inventory daily and share responsibility for cash procedures.

Qualifications

• Must be at least 18 years old or older.
• Strong preference for an internal candidate who has completed all required learning zone training and certifications.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service‑related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills.
• Ability to learn quickly with a can‑do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and is able to arrive to work on time.
• A positive, friendly, and courteous attitude.

The duties and requirements of this position may change from time to time. The Company and its affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.