Shift Lead

Jimmy John's; Mesa (AZ); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Jimmy John’s is seeking team members to greet customers, deliver fast, accurate sandwiches, and uphold sanitation standards in a high-energy environment. The role includes assisting with shift duties, completing side work, and training new staff within a systems‑driven operation.

Key traits include strong customer service, leadership, punctuality, and the ability to work under pressure. This full-time/part-time position supports a dynamic store team and operational excellence.

Qualifications

• Excellent customer service and leadership are required.
• Ability to perform well in a fast-paced environment with high stress.
• Strong communication and organizational skills are essential.

Responsibilities

• Assist management with shift duties and objectives.
• Ensure completion of side work and duties.
• Handle customer complaints and assist with training new employees.
• Complete weekly administrative tasks.
• Be the manager on duty 2-5 nights per week.

Skills

Customer service

Leadership

Punctual

Organizational skills

Strong work ethic

Team coordination

Tools

POS system

Job description

POSITION RESPONSIBILITIES:

• Assisting the Management Team in accomplishing the shifts duties and objectives
• Ensuring proper completion of all side work
• Assisting with general shift work including but not limited too- Slicing, Making sandwiches in roughly 30 seconds, doing assorted shift side work, handling customer complaints, and training new employees
• Completing weekly administrative tasks
• Being the manager on duty 2-5 nights a week

Job Type: Full-time/Part- time

Have you ever wanted to be a part of the Jimmy John's team that has earned the title “Americas #1 Sandwich Delivery” and “Subs So Fast You'll Freak”! Crew Members are responsible for greeting customers when they enter and exit the restaurant, providing world-class customer service and executing fast and accurate sandwiches while maintaining sanitation standards.

Jimmy John's is currently looking for exceptional Staff. The brand represents a fun energetic atmosphere that prospers on culture, strong systems and procedures and quality product.

Candidates should demonstrate Great customer service, Leadership, and a drive for success.

We are a Systems Orientated based company

Candidates are expected and able to demonstrate:

• Strong Self managerial skills
• Personable
• Responsible
• Punctual
• Organizational skills
• Listening skills
• Strong work ethic
• Ability to handle fast-paced and high stress situations in the store
• Organize and establish priorities in the store with minimal supervision

Willing to offer opinions and recommendations towards the store and employees. The Person in Charge helps to oversee in-store operations alongside the General Manager, Assistant Manager, Shift Leader. The Person in Charge (PIC) plays a role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. Person In Charge you must lead by example and execute systems and procedures with 100% integrity. As an Person In Charge, your attitude needs to be enthusiastic, friendly, and positive.

Company Introduction

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!