Shift Lead

Refined Restaurant Group; Las Vegas (NV); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Meal on shift

20% discount

Job summary

Refined Restaurant Group is hiring a Shift Lead for Café Lola in Las Vegas to manage Team Member shifts and uphold Saint Honoré and Pizza Anonymous culture.

You will be cross-trained on FOH and BOH duties, coach staff, and ensure an exceptional dining experience with accurate orders and timely service.

Qualifications

• Minimum of High School Diploma or equivalent; some college preferred.
• 6 months of supervisory experience in food service, retail or restaurant setting.
• Proficient with Microsoft Office and POS systems; able to adapt to new tech.

Responsibilities

• Manage Team Member shifts and guest experience across daily operations.
• Coach and develop Team Members; ensure safety and policy adherence during shifts.
• Monitor labor, costs, and guest satisfaction; maintain cleanliness and quality.

Skills

Supervisory experience

MS Office

Guest service

Education

High School Diploma

Tools

POS systems

Job description

The Shift Lead has the primary responsibility for managing Team Member shifts and conveying the Saint Honoré and Pizza Anonymous culture to his/her Team Members and restaurant guests. The shift lead is responsible for working with the restaurant Manager to ensure all company policies and procedures are upheld during each shift. The/She must be cross trained on all FOH and BOH duties. The Shift Lead must maintain all responsibilities as set forth below and must drive results through knowledgeable Team and exceptional guest service.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Daily Shift Operations

• The Shift Lead must ensure that all Team Members are following all standards of conduct and policies set forth in our policies and procedures
• Must work to ensure our guests have an exceptional dining experience, ensuring all food and beverage orders are accurate and executed in a timely manner
• Lead high energy shifts and leverage company provided tools to run high performing shifts
• Be a hands on working Lead; if you "See A Need" then "Meet a Need"
• Execute key measures of the shift to include cleanliness, maintenance, labor, guest service, food quality and culture of the restaurant to assure Café Lola standards are being met in these areas
• Be a guest advocate communicating needs to Crewmembers to ensure guest satisfaction during each shift
• Proactively manage your shift with prep and administrative duties

Team Management

• Coach, develop and train Team Members on proper procedures during each shift;
• Motivate Team Members to maximize their potential on each shift;
• Ensure Team Member and guest safety throughout the shift;
• Manage and report all risk management issues per company standard; lead and support adherence to company uniform policies during shift.

Fiscal Responsibilities

• Support management on all areas that impact the business to include managing labor costs, waste monitoring, sales and costs of goods;
• Monitor management of daily cash procedures;
• Provide accurate inventory and reporting data;
• Provide a sense of urgency when handling all Team Member and guest issues to ensure a successful restaurant operation

QUALIFICATIONS

• Minimum of High School Diploma or equivalent required, some College preferred
• Must be 18 years of age or older
• Minimum of 6 months of previous food service, retail or restaurant supervisory experience
• Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook), POS systems and able to adapt to new systems quickly
• Have the ability to lift and carry, push or pull heavy objects up to 50 pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
• Takes initiative
• Has excellent verbal and written skills
• Must be able to stand for up to 10 hours per day
• Must be in good physical condition and possess good communication skills
• Must be alert to management, staff, and guest needs
• Be a brand ambassador both in and outside of the restaurant

ADDITIONAL REQUIREMENTS

• Ability to lead, motivate, and empower the Café Lola Team Members to higher levels of performance
• Ability to align crewmembers with Café Lola culture by balancing working hard and having fun
• Ability to manage basic tasks, the restaurant’s Team Members and fiscal operations
• Ability to manage all public dealings in a professional manner
• Ability to recognize problems and problem solve
• Ability to accept feedback and willingness to improve
• Ability to set goals, create plans, and convert plans into action
• Ability to measure performance, subjectively and objectively

BENEFITS/PERKS

• Complimentary Team Member Meal & Drink while on Shift
• 20% Discount off any item at any time