Shift Lead

America's Pizza Company, LLC; Knoxville (TN); On-site; USD 32,000 - 38,000; Full time

Job summary

America's Pizza Company, LLC in Knoxville, TN is hiring a Shift Lead to support the Restaurant General Manager and Store Assistant General Manager in overseeing daily operations, ensuring quality food and service, and supervising team members during assigned shifts.

The ideal candidate has at least 6 months of restaurant, hospitality, or retail experience, is 18+, and demonstrates leadership, teamwork, and a commitment to safety and policy compliance in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Minimum 6 months experience in a restaurant, hospitality or retail environment, preferably with a 'team lead' experience.

Responsibilities

• Support the Restaurant General Manager with management of all associates during assigned shifts.
• Ensure food, beverage and service quality meet or exceed standards.
• Monitor service equipment.
• Perform opening and/or closing duties.
• Train and motivate fellow associates.
• Anticipate customer needs and address concerns.
• Assist with labor scheduling, deposits, and store financials as directed by the GM.
• Maintain a safe work and customer environment.
• Ensure compliance with company policies.
• Contribute to a positive team environment.
• Other duties as needed.

Skills

Sound judgment

Lead with respect

Detail-oriented

Interpersonal skills

Accountable culture

Motivate & empower team

Self-driven & flexible

MS Office proficiency

Job description

Summary:

The Shift Lead supports the Restaurant General Manager and Store Assistant General Manager in their efforts to oversee all the restaurant operations. The Shift Lead assists in management activities including ensuring excellence in both product quality and customer service and overall supervision, during assigned shifts.

Competencies

• Sound judgment and decision making
• Ability to lead with respect and integrity
• Detail-oriented and organized
• Strong interpersonal and communication skills
• Maintaining a high performance and accountable culture
• Ability to motivate and empower a team to deliver the best
• Self-driven and flexible
• Microsoft Office Suite proficiency

Essential Job Functions

• Support the Restaurant General Manager with the responsibility and management of all associates during assigned shifts
• Ensures food, beverage and service quality meet or exceed standards
• Monitoring all service equipment
• Performing closing and/or opening duties
• Train and motivate fellow associates
• Anticipating customer needs and addressing customer concerns
• Performing any or all of the following duties, as directed by the Restaurant General Manager: preparing/transporting deposits, assisting with labor scheduling and product projections and financials for the store with manager approval.
• Ensures a safe working and customer experience environment
• Ensuring compliance with all company policies.
• Contributing to a positive team environment through attitude and example
• Other duties, as needed.

Succession Planning

• This position is designed to be a developmental role for those associates desiring a position as Store Assistant General Manager in the future. This position provides the Shift Lead with the opportunity to develop the skills needed for promotion.

General Conditions And Physical Demands

• Lift, move or carry up to 75 pounds
• Bend or twist body, keep and regain balance, kneel, crouch, stoop and crawl.
• Repetitive motions, use of hands to handle, control and feel objects or tools, frequent time standing and walking

Required Education And Experience

• Must be at least 18 years of age
• Has a minimum of six (6) months experience in a restaurant, hospitality or retail environment, preferably with "team lead" experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change, with or without notice.