Shift Lead

Chick-fil-A Western Center Blvd; Jacksonville (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Chick-fil-A Western Center Blvd seeks a Shift Leader to direct daily store activities in the absence of the Store Manager and Assistant Store Managers, ensuring smooth operations and exceptional customer service. You will open/close the store, supervise team members, handle cash tasks, and resolve customer issues while maintaining health, safety, and sanitation standards.

Qualifications include a high school diploma or equivalent, 18+, English proficiency, and strong communication.

Qualifications

• Must be 18 years of age.
• High School diploma or equivalent required.
• Proficiency in basic math and English literacy is required.
• Ability to train team members and supervise operations.

Responsibilities

• Open and close the store according to procedures.
• Direct and monitor day-to-day activities of store team members.
• Communicate with customers in a friendly and courteous manner.
• Resolve customer complaints, including exchanges and refunds.
• Conduct front end administrative procedures and cash handling.
• Complete electronic store reports and conduct bag/video checks.
• Perform cashier duties when necessary.
• Escalate employee issues to Store Manager or District Manager.
• Respond to vendors and manage deliveries.
• Stock within all departments and ensure health and safety compliance.
• Handle emergency procedures and protect property and funds.
• Participate in hiring panels when needed and perform other duties.

Skills

Customer service

Communication

Supervisory experience

Cash handling

Team training

English proficiency

Spanish language

Education

High School diploma or equivalent

Job description

The Shift Leader directs the daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Shift Leader is responsible for store operations by opening and closing the store when scheduled, protecting store property and funds, and monitoring employee performance during assigned shifts. The Shift Leader assists the store management team in maintaining store conditions, quality, safety, security, and sanitation programs. The Shift Leader is responsible for excellent customer service. Accomplishes all job duties in accordance with company policies and procedures. When a Store Manager or Assistant Store Manager is present, the employee performs the duties as outlined in their primary job description.

Job Responsibilities and Accountabilities

• Responsible for opening and closing the store according to established procedures
• Directs and monitors the day-to-day activities of full time/part time store team members
• Communicates with customers in a friendly and courteous manner
• Resolves customer complaints, including exchanges and refunds
• Documents complaints and takes follow-up steps to correct the source of the complaint
• Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards
• Completes electronic store reports and conducts bag/video checks and reports results to Store Manager
• Performs cashier duties when necessary
• Escalates employee issues, such as disciplinary action, cash discrepancies, attendance, performance, and significant customer complaints to Store Manager or District Manager
• Responds promptly to vendors, including receiving loads / deliveries
• Stocks within all departments
• Ensures the store is operating in compliance with company standards for health and safety
• Handles emergency management, such as evacuation procedures, appropriately
• Protects company property, funds and merchandise
• Ensures that loss prevention procedures are followed daily
• Responsible for store sanitation and completing sweep logs during assigned shift
• Serves as first contact for media and regulatory visitors and refers contact to Store Manager
• May participate in the panel interviewing process, but does not have authority to make hiring decisions
• Performs other duties, including working in other departments, as assigned

Relevant Experience, Education, Certification, Knowledge, Skills, And Abilities

• Must be 18 years of age
• High School diploma or equivalent required
• Comprehensive product knowledge and the ability to train other team members
• Previous training / supervisory experience a plus
• Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management
• Proficiency in basic math skills required, including addition, subtraction, multiplication and division
• Must be able to read, write and speak in English
• Demonstrate effective oral and written communication, interpersonal skills
• Language proficiency in Spanish or other languages is a plus
• Must be dependable and flexible
• Ability to travel to multiple work locations
• Excellent customer service, teamwork and problem-solving skills
• Must adhere to uniform dress code

Physical Requirements

• Requires the ability to reach, bend, balance, lift and transport various objects weighing 20-50 lbs repeatedly throughout the shift; at times, product weight may reach 50-80 lbs
• Must have the ability to stand, walk and / or move about for extended periods of time
• Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time
• Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks