Shift Lead

Thoroughbred Express Auto Wash

Huntington (WV)

On-site

USD 28,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Quarterly Bonuses

Milestone Bonuses

Competition Bonuses

Unlimited Commissions

Tips

Employee Recognition

Medical, Dental and Vision for Full To

Paid Time Off + Holiday Pay for Full

Job summary

Thoroughbred Express Auto Wash in Huntington, WV is seeking a Shift Lead to manage daily store operations during your shift and to supervise staff while ensuring exceptional customer service.

You will train team members, handle inventory and cash handling processes, maintain a clean environment, and address customer issues promptly while upholding safety standards. This role offers opportunities for growth and a dynamic, customer-focused team.

Qualifications

High school diploma or equivalent.
1+ year experience in retail or customer service.
Ability to work flexible hours, including evenings and weekends.
Strong communication and interpersonal skills.
Ability to multitask and prioritize tasks.

Responsibilities

Supervise and manage daily operations during your shift.
Ensure that all team members are providing exceptional customer service.
Maintain a clean and organized store environment.
Handle customer complaints and issues in a professional and timely manner.
Train and develop team members to improve their skills and performance.

Skills

Leadership

Team supervision

Communication

Interpersonal skills

Customer service

Multitasking

Prioritization

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

Position Summary

As a Shift Lead, you will use your strong communication and interpersonal skills to effectively manage and motivate your team. You will also use your multitasking and prioritization skills to ensure that the store is running smoothly and efficiently. Additionally, you will use your experience with inventory management and cash handling to ensure that the store is properly stocked and all transactions are handled accurately. Finally, you will use your leadership skills to train and develop team members, and to maintain a positive and productive work environment.

Supervisory Responsibilities

Supervises the daily workflow of the site during their shift.

Handles handoffs to the next manager.

Ensure’s operations flow smoothly to meet company expectations.

Ensure’s compliance with safety expectations.

Key Duties And Responsibilities

Supervise and manage the daily operations of the store during your shift

Ensure that all team members are providing exceptional customer service

Maintain a clean and organized store environment

Handle customer complaints and issues in a professional and timely manner

Train and develop team members to improve their skills and performance

Preferred Qualifications

Excellent verbal and written communication skills.

Excellent interpersonal, negotiation, and conflict resolution skills.

Excellent organizational skills and attention to detail.

Experience in leadership or supervisory role

Experience with inventory management and ordering

Experience with cash handling and POS systems

Job Qualifications

High school diploma or equivalent

1+ years of experience in a retail or customer service environment

Ability to work flexible hours, including evenings and weekends

Strong communication and interpersonal skills

Ability to multitask and prioritize tasks effectively

Physical Requirements

Ability to stand and work on feet for long and/or extended periods of hours in all weather conditions.

Use of protective equipment such as ear plugs, safety glasses, gloves, etc.

Specific vision abilities required by this role include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.