Shift Lead

Thoroughbred Express Auto Wash

Cross Lanes (WV)

On-site

USD 16,531 - 22,041

Full time

14 days+

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Benefits offered by this job

Quarterly Bonuses

Milestone Bonuses

Competition Bonuses

Unlimited Commissions

Tips

Employee Recognition

Medical, Dental and Vision for Full–T

Paid Time Off + Holiday Pay for Full**

Job summary

Thoroughbred Express Auto Wash in Cross Lanes, West Virginia is seeking a Shift Lead to supervise daily store operations, motivate staff, and ensure top-tier customer service while maintaining a clean and organized environment.

You will manage inventory, handle cash, train team members, and address customer concerns professionally, with opportunities for bonuses and recognition based on performance.

Qualifications

High school diploma or equivalent.
1+ years of experience in retail or customer service.
Ability to work flexible hours, including evenings and weekends.
Strong communication and interpersonal skills.
Ability to multitask and prioritize tasks.

Responsibilities

Supervise and manage the daily operations of the store during your shift.
Ensure that all team members are providing exceptional customer service.
Maintain a clean and organized store environment.
Handle customer complaints and issues in a professional and timely manner.
Train and develop team members to improve their skills and performance.

Skills

Leadership

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

1+ years of experience in retail or customer service

Tools

POS systems

Cash handling systems

Inventory management software

Job description

Position Summary

As a Shift Lead, you will use your strong communication and interpersonal skills to effectively manage and motivate your team. You will also use your multitasking and prioritization skills to ensure that the store is running smoothly and efficiently. Additionally, you will use your experience with inventory management and cash handling to ensure that the store is properly stocked and all transactions are handled accurately. Finally, you will use your leadership skills to train and develop team members, and to maintain a positive and productive work environment.

Supervisory Responsibilities

Supervises the daily workflow of the site during their shift.
Handles handoffs to the next manager.
Ensure’s operations flow smoothly to meet company expectations.
Ensure’s compliance with safety expectations.

Key Duties and Responsibilities

Supervise and manage the daily operations of the store during your shift
Ensure that all team members are providing exceptional customer service
Maintain a clean and organized store environment
Handle customer complaints and issues in a professional and timely manner
Train and develop team members to improve their skills and performance

Preferred Qualifications

Excellent verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Experience in leadership or supervisory role
Experience with inventory management and ordering
Experience with cash handling and POS systems

Job Qualifications

High school diploma or equivalent
1+ years of experience in a retail or customer service environment
Ability to work flexible hours, including evenings and weekends
Strong communication and interpersonal skills
Ability to multitask and prioritize tasks effectively

Physical Requirements

Ability to stand and work on feet for long and/or extended periods of hours in all weather conditions.
Use of protective equipment such as ear plugs, safety glasses, gloves, etc.
Specific vision abilities required by this role include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lift items of moderate weight (25+ pounds)

Additional Benefits