Shift Lead

Plato; Hagerstown (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

Plato’s Closet in Hagerstown, MD is seeking a Shift Lead to guide the team during busy shifts, ensure top-notch customer service, and maintain an organized store. You will lead by example, help with opening/closing tasks, and promote our buy-and-sell model.

The ideal candidate brings strong communication, initiative, and teamwork skills. No prior experience is required—just a willingness to learn and grow with us in a fast-paced retail environment.

Qualifications

• Candidates should be ready to step into a leadership role and motivate others.
• Strong communication and organizational skills are essential.
• Willingness to learn and grow with the team, no prior experience required.

Responsibilities

• Lead by example: motivate and guide team to deliver great customer service and keep a welcoming store.
• Support store operations: assist with opening/closing, cash handling, and store organization.
• Customer engagement: help customers find brands and promote buy-and-sell model.
• Team collaboration: work with teammates to meet daily goals and complete tasks efficiently.
• Problem-solving: address issues during shift and ensure smooth store operations.

Skills

Leadership

Communication

Teamwork

Customer service

Job description

Lead the Way as a Shift Lead at Plato’s Closet!

Are you passionate about fashion and love working in a fast-paced, team-oriented environment? Plato’s Closet, the go-to destination for trendy, gently used clothes, shoes, and accessories for teens and young adults, is looking for an enthusiastic Shift Lead to join our team. If you’re ready to take the next step in your career and help create an amazing shopping experience for our customers, this could be the perfect opportunity for you!

What You'll Be Doing

As a Shift Lead at Plato’s Closet, you’ll play a key role in ensuring everything runs smoothly during your shift. Here’s what your day-to-day will look like:

• Lead by example: Motivate and guide team members to deliver excellent customer service and maintain a welcoming store environment.
• Support store operations: Assist with opening and closing procedures, cash handling, and maintaining store organization.
• Customer engagement: Help customers find their favorite brands at unbeatable prices while promoting our buy-and-sell model.
• Team collaboration: Work closely with team members to meet daily goals and ensure tasks are completed efficiently.
• Problem-solving: Address any issues that arise during your shift and ensure the store operates seamlessly.

What We’re Looking For

We’re seeking someone who’s ready to step into a leadership role and bring positive energy to our team. Here’s what we’d love to see:

• A passion for fashion and an eye for trends.
• Strong communication and organizational skills.
• A team-oriented mindset with the ability to take initiative.
• No prior experience required—just a willingness to learn and grow with us!

Why Join Plato’s Closet?

At Plato’s Closet, we believe in creating a fun, supportive, and inclusive environment where everyone can thrive. You’ll have the chance to work with a team that’s as passionate about fashion as you are, all while helping customers find amazing deals on their favorite brands. Plus, you’ll gain valuable leadership experience that can help you grow in your career.