Shift Lead

Doordashusa; Grand Rapids (MI); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

401(k) Plan with Employer Matching

Paid Time Off

Medical, Dental, and Vision Benefits

Job summary

Doordashusa is seeking a motivated Shift Lead at their fulfillment center in Grand Rapids, Michigan. In this role, you will be responsible for managing shifts, guiding team members, and ensuring orders are fulfilled accurately and on time.

The ideal candidate will possess a strong team spirit, be physically able to manage tasks, and maintain a positive work environment. You will also be involved in training and inventory accountability while ensuring high customer satisfaction.

Qualifications

• Self-motivated and positive attitude.
• Able to lift up to 50 lbs.
• Flexible schedule for various shifts.
• Desire to obtain food handling certificate.

Responsibilities

• Manage warehouse and kitchen processes.
• Guide Operations Associates and ensure safety.
• Maintain accountability for inventory and equipment.
• Deliver high-quality customer service.

Skills

Team Player

Strong Communication

Problem Solving

Inventory Management

Education

High school diploma or GED equivalent

Tools

Google Docs

Google Sheets

Pallet Jack

Job description

About the Team

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick‑and‑mortar store, for Dashers to deliver. We’re open early and close late - some sites even run 24/7!

About the Role

DashMart is looking for a motivated and experienced individual that excels in fast‑paced, physical environments and is excited to roll up their sleeves and actively engage in day‑to‑day operations. In this role, you will work within a local‑fulfillment center supporting Site Management running great shifts, and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment, maintaining inventory, and in some locations, this involves preparing food in a light‑prep kitchen.

You’re excited about this opportunity because you will…

• Be an Owner: Take ownership of your assigned shifts including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft.
• Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
• Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively, and serving as the point of escalation for daily operations.
• One Team One Fight: Support operations in both the warehouse and kitchen, assist with day‑to‑day tasks, and lead by example. You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse while providing a high‑quality experience for our customers.
• Help improve Operations: Contribute ideas to improve our quality and customer experience.

We’re excited about you because…

• Self‑motivated, positive, and a team player. You work well with others, bring a great attitude to your work each day, and have high integrity and a desire to delight customers.
• Proven track record in food and beverage, warehouse, and/or retail environments.
• Physically able to be on your feet and move heavy products, lift to 50 lbs, and operate a pallet jack and hand truck.
• Ability & desire to obtain and maintain a food handling certificate (DoorDash will provide this training).
• High school diploma or GED equivalent. A college diploma is even better but not required.
• At least 18 years of age.
• Proficient in Google Docs and Google Sheets.
• Flexible schedule—available for a number of different shifts a week.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

Base Pay: $21—$21 USD

Benefits

DoorDash cares about you and your overall well‑being. We offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

Paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked.

Diversity, Equity, and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status or veteran status. Above and beyond discrimination based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e. stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement.

Application Process

Applications for this position are accepted on an ongoing basis.