Shift Lead

Carwashexpress; Germantown (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

Carwashexpress is hiring a Shift Lead in Germantown, MD. This full-time position involves engaging with customers, overseeing team operations, and ensuring vehicle wash quality standards. You'll lead the team through shifts to ensure efficient operations and a positive customer experience, promoting wash memberships and maintaining safety protocols. Ideal candidates should possess strong customer service abilities, leadership skills, and attention to detail.

Qualifications

• Strong customer service skills with a focus on engagement and satisfaction.
• Ability to lead and manage a team effectively, addressing challenges.
• Attention to detail when inspecting vehicles and ensuring quality.

Responsibilities

• Greet and assist customers to enhance their experience.
• Direct vehicles into the wash and ensure safe operations.
• Lead the team and manage tasks during shifts effectively.

Skills

Customer engagement

Team leadership

Operational monitoring

Job description

Shift Lead page is loaded## Shift Leadlocations: 314 - Cordova-Germantowntime type: Full timeposted on: Posted Todayjob requisition id: JR102513# Key Responsibilities:**Customer Engagement*** Greet customers as they arrive and provide a positive, friendly experience.* Answer customer questions about services, wash options, and memberships clearly and courteously.* Promote unlimited wash memberships and other offerings to drive engagement and sales.* Educate new customers on the variety of wash packages and services available.* Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.# Operations & Safety* Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.* Prepare vehicles for washing by checking for loose items and removing obstacles as needed.* Monitor equipment during operations, identifying and reporting any malfunctions or issues.* Follow and enforce all safety protocols to protect customers, team members, and equipment.* Assist team members in resolving operational issues quickly to keep the site running efficiently.# Team Leadership* Serve as a key holder and perform opening and closing procedures accurately and on time.* Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.* Delegate tasks to team members to ensure smooth site operations throughout the shift.* Monitor team performance and provide guidance or feedback as needed to keep operations on track.* Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.# Attention to Detail* Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.* Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.* Report any equipment or operational issues that could affect wash quality.* Provide feedback or guidance to team members to help maintain consistent wash quality.* Continuously look for ways to improve processes to exceed customer expectations.#LI-DNI*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*Take 5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S. and still growing. Known for being fast, friendly, and convenient, we’re also committed to being a great place to work. At Take 5, people come first - both our team members and our customers.