Shift Lead

Carwashexpress; Hot Springs (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

Carwashexpress in Hot Springs, Arkansas is seeking a Shift Lead to engage customers, lead team operations, and uphold quality standards during vehicle washes. The ideal candidate will provide outstanding customer service, direct teams effectively, and ensure operational efficiency. Responsibilities include monitoring staff performance, inspecting vehicles for quality, and addressing any operational issues that arise. This full-time position offers an opportunity to be part of a growing car wash network known for its commitment to service and employee satisfaction.

Qualifications

• Ability to engage customers positively and answer questions.
• Experience in leading teams and directing operations.
• Attention to detail in ensuring quality standards.

Responsibilities

• Greet customers and provide a positive experience.
• Direct vehicles safely and prepare them for washing.
• Lead the team and delegate tasks during shifts.
• Inspect vehicles for quality assurance before and after washes.
• Monitor equipment and report any issues.

Skills

Customer Service

Team Leadership

Attention to Detail

Operational Efficiency

Job description

Shift Lead page is loaded## Shift Leadlocations: 320 - Hot Springs-Centraltime type: Full timeposted on: Posted Todayjob requisition id: JR102396# Key Responsibilities:**Customer Engagement*** Greet customers as they arrive and provide a positive, friendly experience.* Answer customer questions about services, wash options, and memberships clearly and courteously.* Promote unlimited wash memberships and other offerings to drive engagement and sales.* Educate new customers on the variety of wash packages and services available.* Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.# Operations & Safety* Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.* Prepare vehicles for washing by checking for loose items and removing obstacles as needed.* Monitor equipment during operations, identifying and reporting any malfunctions or issues.* Follow and enforce all safety protocols to protect customers, team members, and equipment.* Assist team members in resolving operational issues quickly to keep the site running efficiently.# Team Leadership* Serve as a key holder and perform opening and closing procedures accurately and on time.* Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.* Delegate tasks to team members to ensure smooth site operations throughout the shift.* Monitor team performance and provide guidance or feedback as needed to keep operations on track.* Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.# Attention to Detail* Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.* Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.* Report any equipment or operational issues that could affect wash quality.* Provide feedback or guidance to team members to help maintain consistent wash quality.* Continuously look for ways to improve processes to exceed customer expectations.#LI-DNI*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*Take 5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S. and still growing. Known for being fast, friendly, and convenient, we’re also committed to being a great place to work. At Take 5, people come first - both our team members and our customers.