Shift Lead

Whistle Express Car Wash; Fort Worth (TX); On-site; USD 14,602 - 20,664; Full time

Job summary

Whistle Express Car Wash is seeking a Shift Lead in Fort Worth, TX. The role focuses on customer engagement, guiding daily operations, and upholding site standards to deliver an excellent customer experience.

You will lead the team during shifts, ensure safety protocols, and help resolve operational issues to keep the car wash running smoothly and efficiently.

Qualifications

• Strong customer service skills with a positive attitude.
• Ability to lead and motivate a team during shifts.
• Clear communication with customers and staff to ensure smooth operations.
• Attention to detail and adherence to safety and quality standards.

Responsibilities

• Engage with customers and promote services and memberships.
• Direct vehicles and monitor wash operations for quality and safety.
• Lead shift, open/close procedures, and delegate tasks as needed.
• Identify and resolve operational issues to keep the site running smoothly.
• Inspect vehicles and ensure Sparkle Assurance standards are met.

Skills

Customer service

Team leadership

Communication

Problem solving

Job description

## Shift LeadApplylocations: 450 - Fort Worth-Blue Moundtime type: Full timeposted on: Posted Todayjob requisition id: JR104055As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.## As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted. **Key Responsibilities:****Customer Engagement*** Greet customers as they arrive and provide a positive, friendly experience.* Answer customer questions about services, wash options, and memberships clearly and courteously.* Promote unlimited wash memberships and other offerings to drive engagement and sales.* Educate new customers on the variety of wash packages and services available.* Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.# Operations & Safety* Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.* Prepare vehicles for washing by checking for loose items and removing obstacles as needed.* Monitor equipment during operations, identifying and reporting any malfunctions or issues.* Follow and enforce all safety protocols to protect customers, team members, and equipment.* Assist team members in resolving operational issues quickly to keep the site running efficiently.# Team Leadership* Serve as a key holder and perform opening and closing procedures accurately and on time.* Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.* Delegate tasks to team members to ensure smooth site operations throughout the shift.* Monitor team performance and provide guidance or feedback as needed to keep operations on track.* Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.# Attention to Detail* Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.* Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.* Report any equipment or operational issues that could affect wash quality.* Provide feedback or guidance to team members to help maintain consistent wash quality.* Continuously look for ways to improve processes to exceed customer expectations.#LI-DNIBase Pay Range$10.60 - $15.00*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*### Your Future Looks Shiny Here.We’re so glad you’re interested in joining the Whistle Express Car Wash crew! Just a heads-up: if we ever need your personal details for a real job offer, we’ll only ask for them safely through our official HR platform. Keep shining, and thanks for wanting to be part of our team!