Shift Lead

Walgreens; Enfield (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in retail is seeking a dedicated individual to manage store operations and provide exceptional customer service. Responsibilities include opening and closing the store, handling cash, and ensuring compliance with regulations. The ideal candidate will have leadership experience and be fluent in English. Join us to enhance your career in a supportive environment where personal development is valued.

Qualifications

• At least one year of leadership, supervisory, or key holder retail experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management.
• Deliver a distinctive and delightful customer experience.
• Maintain accurate inventory counts and ensure proper signage.

Skills

Leadership

Customer Service

Job description

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Responsibilities

• Open and close the store in the absence of management, including system start-ups, cash handling, and preparing the floor and stock room for the business day. Responsible for opening the back door for deliveries.
• Complete product returns, order voids, customer refunds, cash drops, and provide change as needed.
• Deliver a distinctive and delightful customer experience by greeting customers, offering assistance, resolving issues, and sharing service best practices.

Operations

• Manage store keys for opening and closing without management.
• Assist with warehouse and vendor order processes, including opening the backdoor for deliveries.
• Register sales accurately, including handling errors, price verifications, and voids.
• Support order reviews, reverse logistics, and display development.
• Maintain accurate inventory counts and ensure proper signage and pricing, complying with regulations.
• Assist with bookkeeping, store maintenance, product placement, and stock rotation.
• Ensure compliance with laws regarding regulated products and conduct bag checks.
• Maintain respectful relationships with coworkers and complete assigned tasks.

Training & Personal Development

• Attend training sessions and complete required PPLs.
• Maintain valid PTCB certification or pharmacy license as required.

Communications

• Act as a liaison between management and team members in the absence of management.
• Report disciplinary issues and customer complaints to management.

Minimum Qualifications

• At least one year of leadership, supervisory, or key holder retail experience.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).