Shift Lead

Firehouse Subs; Charlottesville (VA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Tips

Job summary

Firehouse Subs in Charlottesville, VA is seeking part-time team members to support daily store operations and deliver an exceptional customer experience. You will act as the face of the brand, assist the General Manager, and help manage shifts with integrity.

Ideal candidates understand the importance of customer experience, can operate a cash register, and work well in a team. This role requires standing for shifts and adhering to food safety guidelines.

Qualifications

• Experience in customer service preferred.
• Ability to work in a fast-paced environment.
• Strong communication and teamwork skills.

Responsibilities

• Assist GM in executing store operations during shifts.
• Greet customers and ensure a positive experience.
• Operate cash register and handle transactions.
• Maintain cleanliness and food safety standards.
• Support crew with tasks as needed.

Skills

Customer service

Teamwork

Cash handling

POS

Food safety basics

Tools

Cash register/POS system

Microsoft Office

Job description

We are looking for the next ROCK STAR to join our family at Firehouse Sub's! Part-time positions are available in most locations. Team members must understand the importance of the customer experience and understand that they are the “Face” of Firehouse Sub’s.

This job contributes to Firehouse Sub's success by assisting the General Manager in executing store operations during scheduled shifts. This job requires the ability to deploy team members and delegate tasks to complete daily systems and procedures with 100% integrity. The incumbent is responsible for acting in accordance with policies and procedures.

Benefits:

• Tip averages $2 to $3 per hour.

Essential Functions include:

• Responsible for customer product and service standards
• Foster an environment of team work
• Responsible for delivering an exceptional customer and store experience
• Greet and thank every customer with a smile and eye contact
• Execute quality store operations
• Clean store, small wares, merchandise and physical plant as necessary
• Must be able to operate food preparation machinery
• Adhere to all food, safety and security guidelines
• Must be able to operate cash register and handle cash transactions while adhering to all cash handling policies

Additional Requirements:

• Computer skills including some Microsoft software and register skills
• Ability to stand, bend, reach and scoop through-out assigned shift
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.