Shift Lead

Whistle Express Car Wash; Cape Coral (FL); On-site; USD 20,664 - 30,307; Part time

Job summary

Whistle Express Car Wash in Cape Coral, FL is seeking a proactive Shift Lead to support the team during each shift and deliver a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and help lead the crew when management isn’t on site.

This part-time role emphasizes safety, quality, and teamwork: you’ll greet customers, guide vehicles through the wash, monitor equipment, open and close procedures, and provide clear direction to teammates

Qualifications

• Excellent customer service skills and communication.
• Ability to lead shifts and coordinate team members.
• Commitment to safety and quality during operations.

Responsibilities

• Greet customers and provide a positive, friendly experience.
• Direct vehicles into the wash tunnel and ensure proper positioning.
• Monitor equipment and report malfunctions to maintain operations.
• Open and close the site, leading the team in the absence of management.
• Ensure cleanliness and adherence to Whistle’s quality standards.
• Uphold safety protocols to protect customers and staff.

Skills

Customer engagement

Team leadership

Operations

Attention to detail

Job description

## Shift LeadApplylocations: 200 - Cape Coraltime type: Part timeposted on: Posted Todayjob requisition id: JR104381As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.## As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted. **Key Responsibilities:****Customer Engagement*** Greet customers as they arrive and provide a positive, friendly experience.* Answer customer questions about services, wash options, and memberships clearly and courteously.* Promote unlimited wash memberships and other offerings to drive engagement and sales.* Educate new customers on the variety of wash packages and services available.* Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.# Operations & Safety* Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.* Prepare vehicles for washing by checking for loose items and removing obstacles as needed.* Monitor equipment during operations, identifying and reporting any malfunctions or issues.* Follow and enforce all safety protocols to protect customers, team members, and equipment.* Assist team members in resolving operational issues quickly to keep the site running efficiently.# Team Leadership* Serve as a key holder and perform opening and closing procedures accurately and on time.* Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.* Delegate tasks to team members to ensure smooth site operations throughout the shift.* Monitor team performance and provide guidance or feedback as needed to keep operations on track.* Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.# Attention to Detail* Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.* Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.* Report any equipment or operational issues that could affect wash quality.* Provide feedback or guidance to team members to help maintain consistent wash quality.* Continuously look for ways to improve processes to exceed customer expectations.#LI-DNIBase Pay Range*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*### Your Future Looks Shiny Here.We’re so glad you’re interested in joining the Whistle Express Car Wash crew! Just a heads-up: if we ever need your personal details for a real job offer, we’ll only ask for them safely through our official HR platform. Keep shining, and thanks for wanting to be part of our team!### WHISTLE'S VALUESWe share the responsibility for creating the best experience for our customers, team members, and facilities. **Be Curious** - We have a drive to learn, grow, challenge, and explore better ways of doing things. **Take Accountability** - We take ownership of our actions, commitments, and results. **Show respect** - We value every person by listening openly, communicating honestly, and treating others with dignity. **Pursue Excellence** - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.