Shift Lead

Whistle Express Car Wash; Sherman (TX); On-site; USD 19,286 - 24,796; Full time

Job summary

Whistle Express Car Wash is seeking a Shift Lead in Sherman, TX to help ensure smooth shifts, engage customers, and uphold site standards. You will guide the team, assist with daily operations, and step in when management is not on-site to support staff and customers.

Responsibilities include greeting customers, promoting memberships, directing vehicles, and ensuring wash quality and safety. This role requires leadership, quick problem-solving, and strong communication.

Qualifications

• Greet customers and provide a friendly experience.
• Promote memberships and additional services to drive sales.
• Direct vehicles into the wash tunnel safely and efficiently.
• Lead shifts and provide direction in the absence of site leadership.
• Inspect vehicles for wash quality and report issues to improve standards.

Responsibilities

• Open and close the site, ensuring procedures are followed on time.
• Support team members to meet daily operational goals.
• Monitor equipment and enforce safety protocols during shifts.
• Resolve minor staff issues and communicate escalations to leadership.

Skills

Customer engagement

Team leadership

Safety protocols

Communication

Tools

Wash equipment

Job description

## Shift LeadApplylocations: 444 - Shermantime type: Full timeposted on: Posted Yesterdayjob requisition id: JR104367As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.## As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted. **Key Responsibilities:****Customer Engagement*** Greet customers as they arrive and provide a positive, friendly experience.* Answer customer questions about services, wash options, and memberships clearly and courteously.* Promote unlimited wash memberships and other offerings to drive engagement and sales.* Educate new customers on the variety of wash packages and services available.* Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.# Operations & Safety* Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.* Prepare vehicles for washing by checking for loose items and removing obstacles as needed.* Monitor equipment during operations, identifying and reporting any malfunctions or issues.* Follow and enforce all safety protocols to protect customers, team members, and equipment.* Assist team members in resolving operational issues quickly to keep the site running efficiently.# Team Leadership* Serve as a key holder and perform opening and closing procedures accurately and on time.* Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.* Delegate tasks to team members to ensure smooth site operations throughout the shift.* Monitor team performance and provide guidance or feedback as needed to keep operations on track.* Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.# Attention to Detail* Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.* Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.* Report any equipment or operational issues that could affect wash quality.* Provide feedback or guidance to team members to help maintain consistent wash quality.* Continuously look for ways to improve processes to exceed customer expectations.#LI-DNIBase Pay Range*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*### Your Future Looks Shiny Here.We’re so glad you’re interested in joining the Whistle Express Car Wash crew! Just a heads-up: if we ever need your personal details for a real job offer, we’ll only ask for them safely through our official HR platform. Keep shining, and thanks for wanting to be part of our team!### WHISTLE'S VALUESWe share the responsibility for creating the best experience for our customers, team members, and facilities. **Be Curious** - We have a drive to learn, grow, challenge, and explore better ways of doing things. **Take Accountability** - We take ownership of our actions, commitments, and results. **Show respect** - We value every person by listening openly, communicating honestly, and treating others with dignity. **Pursue Excellence** - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.