Shift Lead

Chick-fil-A Western Center Blvd; Bradenton (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Chick-fil-A Western Center Blvd is seeking a Shift Leader to direct daily store operations in managers' absence. You will open/close the store, supervise team members, handle cash, maintain sanitation, and ensure high-quality customer service.

You'll resolve complaints, assist with vendor deliveries, and support the management team in safeguarding assets. This role requires 18+, a HS diploma, and strong communication skills.

Qualifications

• Must be 18 years of age.
• High School diploma or equivalent required.
• Comprehensive product knowledge and ability to train other team members.
• Previous training / supervisory experience a plus.
• Company work history considered, including attendance, performance, safety and policy compliance.
• Proficiency in basic math: addition, subtraction, multiplication, and division.
• Must read, write and speak in English.
• Strong communication and interpersonal skills.
• Spanish or other languages a plus.
• Dependable and flexible.
• Ability to travel to multiple work locations.
• Excellent customer service, teamwork and problem-solving.
• Must adhere to uniform dress code.

Responsibilities

• Opening and closing the store per procedures.
• Directs and monitors day-to-day activities of store team members.
• Communicates with customers in a friendly and courteous manner.
• Resolves customer complaints, including exchanges and refunds.
• Documents complaints and follows up to fix root cause.
• Cash handling: till prep, cash drops, verification, and gift cards.
• Completes electronic store reports and bag/video checks.
• Performs cashier duties when necessary.
• Escalates employee issues to Store Manager or District Manager.
• Responds to vendors and deliveries.
• Stocks within all departments.
• Ensures health and safety compliance.
• Handles emergency management and evacuation procedures.
• Protects property, funds and merchandise; loss prevention daily.
• Maintains sanitation and sweep logs during shifts.
• First contact for media/regulatory visitors; refers to Store Manager.
• May participate in panel interviews but no hiring authority.
• Performs other duties including cross-department work.

Skills

Supervisory

Customer service

Cash handling

English fluency

Teamwork

Flexible

Spanish a plus

Dependable

Communication

Education

High School diploma or equivalent

Job description

The Shift Leader directs the daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Shift Leader is responsible for store operations by opening and closing the store when scheduled, protecting store property and funds, and monitoring employee performance during assigned shifts. The Shift Leader assists the store management team in maintaining store conditions, quality, safety, security, and sanitation programs. The Shift Leader is responsible for excellent customer service. Accomplishes all job duties in accordance with company policies and procedures. When a Store Manager or Assistant Store Manager is present, the employee performs the duties as outlined in their primary job description.

Job Responsibilities and Accountabilities

• Responsible for opening and closing the store according to established procedures
• Directs and monitors the day-to-day activities of full time/part time store team members
• Communicates with customers in a friendly and courteous manner
• Resolves customer complaints, including exchanges and refunds
• Documents complaints and takes follow-up steps to correct the source of the complaint
• Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards
• Completes electronic store reports and conducts bag/video checks and reports results to Store Manager
• Performs cashier duties when necessary
• Escalates employee issues, such as disciplinary action, cash discrepancies, attendance, performance, and significant customer complaints to Store Manager or District Manager
• Responds promptly to vendors, including receiving loads / deliveries
• Stocks within all departments
• Ensures the store is operating in compliance with company standards for health and safety
• Handles emergency management, such as evacuation procedures, appropriately
• Protects company property, funds and merchandise
• Ensures that loss prevention procedures are followed daily
• Responsible for store sanitation and completing sweep logs during assigned shift
• Serves as first contact for media and regulatory visitors and refers contact to Store Manager
• May participate in the panel interviewing process, but does not have authority to make hiring decisions
• Performs other duties, including working in other departments, as assigned

Relevant Experience, Education, Certification, Knowledge, Skills, And Abilities

• Must be 18 years of age
• High School diploma or equivalent required
• Comprehensive product knowledge and the ability to train other team members
• Previous training / supervisory experience a plus
• Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management
• Proficiency in basic math skills required, including addition, subtraction, multiplication and division
• Must be able to read, write and speak in English
• Demonstrate effective oral and written communication, interpersonal skills
• Language proficiency in Spanish or other languages is a plus
• Must be dependable and flexible
• Ability to travel to multiple work locations
• Excellent customer service, teamwork and problem-solving skills
• Must adhere to uniform dress code

Physical Requirements

• Requires the ability to reach, bend, balance, lift and transport various objects weighing 20-50 lbs repeatedly throughout the shift; at times, product weight may reach 50-80 lbs
• Must have the ability to stand, walk and / or move about for extended periods of time
• Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time
• Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks