Shift Dispatcher

New Jersey Resources Corp.; Freehold (NJ); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Day one medical coverage

401(k) plan with company match

Direct Stock Purchase Plan

Wellness perks

Job summary

New Jersey Resources Corp.’s New Jersey Natural Gas division seeks a Shift Dispatcher to manage emergency calls, dispatch field personnel and coordinate responses. You’ll work in a fast-paced environment, handle multiple tasks and communicate clearly with internal teams, customers and emergency services.

Candidates typically have a high school diploma, 1–3 years dispatch or emergency response experience, and basic Microsoft Office skills.

Qualifications

• High school diploma or GED required or equivalent.
• 1–3 years of dispatch or emergency response experience.
• Basic knowledge of Microsoft Office required.

Responsibilities

• Respond to emergency calls promptly and professionally.
• Collaborate with team members to achieve results.
• Prioritize tasks and stay calm under pressure.
• Dispatch appropriate personnel to priority orders.
• Maintain radio contact with field units and coordinate with supervision.
• Schedule work orders and update customer accounts.

Skills

Multi-tasking

Communication

Microsoft Office knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Step into a future fueled by innovation, sustainability and purpose. At our Fortune 1000 diversified energy company, we’re not just shaping a cleaner energy future, we’re building a workplace where you can thrive. Join a team that values community, flexibility and growth, and enjoy competitive pay, comprehensive benefits and a culture that supports your personal and professional development. Let’s energize the future together.

New Jersey Natural Gas (NJNG), a division of New Jersey Resources is seeking a Shift Dispatcher. Qualified candidates will effectively manage multiple tasks simultaneously in a fast-paced, stimulating environment. In addition, qualified candidates have the ability to:

Major Responsibilities:

• Respond to emergency calls in a professional and immediate manner.
• Collaborate with team members to achieve results.
• Communicate in a clear, concise manner:
  • Critical written communication skills include keyboard skills, spelling and grammar.
  • Critical verbal communication skills include both the ability to relay information accurate and efficiently between various parties and soft skills (the ability to speak effectively with internal employees, customers and emergency services personnel (FD, PD and EMS).
• Prioritize tasks and remain calm during stressful situations.
• Resolve customer issues.
• Adapt to ever-changing workload demands.
• Problem solve and make decisions to ensure the safety of our employees and customers.
• Follow procedures while using creativity to achieve preferred outcomes.
• Become proficient in operating various computer and communications equipment and systems.
• Must work a rotating shift schedule. Shifts rotate 8:00 a.m. - 4:00 p.m., 4:00. pm. - 12:00 a.m. and 12:00 a.m. - 8:00am - Including weekends and holidays.

Other Primary duties:

• Assure prompt and effective handling of emergency response to ensure safety of life and property, including dispatching personnel to priority orders within company priority response guidelines and communicating damage reports.
• Organize and adjust the daily workflow based on workload demands, limiting overtime and standby while honoring customer commitments.
• Responsible for assessing and reassessing changing conditions and personnel.
• Communicate assessments and recommendations/decisions to Supervisor to meet business needs in a timely manner.
• Responsible for receiving, coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
• Work with Field Supervision and Dispatch Supervision to ensure all emergency, compliance and customer commitments are met.
• Schedule work orders in an accurate and efficient manner.
• Update/remark customer accounts with pertinent information regarding the customer’s gas service.
• Field in-bound calls from contractors, police and fire personnel regarding emergencies. Determine the scope and necessary action/follow up. Dispatch appropriate personnel to minimize hazards to the customer and general public.
• Field in-bound customer calls during off-hours.
• Maintain radio contact with mobile/field units to monitor response, progress and any needed support. Maintain communication with assigned unit.
• Follow all company policies & procedures.
• Provide administrative support as necessary.

Position Specifications:

• High school diploma or general education degree (GED) and any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.
• Previous dispatch or emergency response experience a plus.
• Minimum one to three years related experience and/or training in a dispatch center, radio communications, or call center.
• Basic knowledge of Microsoft Office required.

* The above job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary.

This position is deemed safety-sensitive under the U.S. Department of Transportation Pipeline and Hazardous Materials Safety Administration’s regulations. Among other things, employees in this position are subject to drug and alcohol testing, including pre-employment testing, random testing, reasonable suspicion testing and post-accident testing. PHMSA-required drug tests include testing for marijuana. The use of marijuana, or testing positive for marijuana, is disqualifying and will lead to removal from performing safety-sensitive functions as well as disciplinary action.

Other details:

Compensation: The base pay for this role is $44.07.

This role will be eligible to participate in a union annual short term incentive program.

Benefits That Support You

• Day one medical coverage, including prescription, vision and dental plans, so you’re supported right away.
• Our 401(k) plan has a generous company match to help you invest in your future.
• Direct Stock Purchase Plan (with optional payroll deduction for employees).
• Wellness perks, including free on and off site fitness centers and other programs to keep you feeling your best.
• A confidential Employee Assistance Program to support your wellbeing.
• Professional development and tuition reimbursement to help grow your skills and advance your career.
• Flexible work arrangements with many roles offering hybrid options based on job responsibilities and business needs.

New Jersey Resources is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.