Shift Coordinator - NW 23rd $17.64 + avg. $10.63 tips!

Salt & Straw; Portland (OR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Dental coverage

Vision coverage

Paid parental leave

Education assistance

Team member discount

Commuter benefits

Pet insurance

Job summary

Salt & Straw in Portland is hiring Shift Coordinators to support daily shop operations, coach teammates, and ensure outstanding guest experiences in a fast-paced retail ice cream environment. You will manage tasks, breaks, and mentor teammates to keep service smooth while upholding safety and quality standards.

The role offers competitive pay and a comprehensive benefits package including medical, dental, vision, paid parental leave, education assistance, and employee discounts.

Qualifications

• 18+ years old
• Availability to work evenings, weekends and holidays
• Able to work at least 3 shifts per week, including 2 closing shifts
• 6+ months of food service/retail experience (1+ year preferred)
• Strong communication and customer service skills

Responsibilities

• Coordinate daily shop operations to ensure a smooth, welcoming guest experience.
• Coach and support Team Members through shifts with real-time feedback.
• Deliver exceptional customer service and resolve guest concerns.
• Assist with inventory counts, cash handling, and daily documentation.
• Openings, closings, and daily tasks to maintain shop standards.
• Support third-party delivery orders and ensure quality.

Skills

Customer service

Communication

Leadership potential

Flexibility

Evening availability

Education

High school diploma or GED

Job description

Join the Team That Scoops MagicNow Hiring: Shift Coordinators – Salt and StrawAt Salt & Straw, we believe in making it count—every shift, every scoop, and every guest interaction.We’re hiring Shift Coordinators in a fast-paced hospitality environment to support daily shop operations, assist team members during shifts, and create great guest experiences.This role includes customer service, supporting team workflows, providing coaching and feedback, and ensuring smooth day-to-day operations in a retail food service setting.If you enjoy working with people, thrive in hospitality or retail environments, and care about creating great guest experiences, we’d love to meet you.What You’ll Do:Shift Coordinators play a key role in creating exceptional guest experiences while coaching and supporting team members throughout each shift.You will:Shift Coordinators will coordinate daily shop operations to ensure a smooth and welcoming guest experienceGuide Scoopers throughout the shift, managing task assignments, breaks, and team supportDeliver exceptional customer service and thoughtfully resolve guest concernsSupport shop operations by scooping, waffling, hosting, operating the register, cleaning, and jumping in wherever neededCoordinate opening, closing, and daily operational tasks to maintain shop standardsCoach and support Team Members through real-time feedback and trainingHelp maintain product quality, food safety, cleanliness, and workplace safety standardsAssist with inventory counts, supply management, cash handling, and daily documentationEnsure third-party delivery orders are prepared accurately and meet quality standardsFoster a positive, inclusive work environment where Team Members feel supported and valuedLearn and share flavor stories to help guests discover their next favorite scoopPartner with shop leadership to uphold operational standards and support team developmentWhat You’ll GetWe offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth.Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months—even for part-time Team MembersHealth & Wellness: Medical, dental, and vision coverage may become available after 780 hours worked, plus Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and supplemental coverage like Accident, Critical Illness, and Hospital Indemnity InsuranceMental Health Support: Free, 24/7 access to licensed mental health professionals for you and your family via text, chat, web, and in-person sessionsWork-Life Balance: Flexible scheduling, 1 hour of Sick Time per 30 hours worked, 12 weeks of Paid Parental Leave at 70% pay, and 2 hours of Paid Voting TimeEducation & Growth: Up to $1,800/year for learning goals, plus career development and growth opportunities within Salt & StrawPerks & Discounts: 30% Team Member discount, early access to new flavors, Commuter FSA, UHC Wellness Rewards (earn up to $1,000), and affordable FIGO Pet InsuranceInclusive Culture: A welcoming, supportive workplace where every Team Member is valued, respected, and inspiredYou’re a Great Fit If You:Are 18+ years oldAre available to work evenings, weekends, and holidaysCan work at least 3 shifts per week, including 2 closing shiftsHave a high school diploma or GEDBring 6+ months of food service, restaurant, retail, coffee, or hospitality experience (1+ year preferred)Enjoy coaching, motivating, and supporting othersHave strong communication skills and a passion for customer serviceThrive in fast-paced, team-oriented environmentsAre excited to grow your leadership skills and take on greater responsibilityAre comfortable discussing flavors, offering samples, and creating memorable guest experiencesReady to Scoop the Unbelievable? This is more than a job. It’s a chance to build something that matters, with your hands, your heart, and a whole lot of ice cream.Important NotesFood Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background.E-Verify Participation: We participate in E-Verify to confirm work authorization.Our ValuesCreate the UnbelievableShow Up GenerouslyAct with Thoughtful CuriosityShare Human KindnessMake It CountThese values guide everything we do — from the way we scoop, to how we show up for our guests, teammates, and communities.