SHIELD Case Manager

nc; North Carolina; On-site; USD 53,000 - 92,000; Full time

Job summary

The North Carolina Department of Adult Correction (DAC) seeks a SHIELD Case Manager to serve as a dedicated resource navigator and case management specialist for DAC staff. You will identify employee needs, coordinate support, and connect staff with internal and community resources to promote well-being and professional success.

Working with SHIELD clinical and peer support teams, you will develop partnerships and expand referral pathways to ensure timely access to services and resources for

Qualifications

• Experience providing individualized case management and resource navigation.
• Experience coordinating referrals and access to external psychiatric, mental health, substance use, and other specialized services.
• Knowledge of current community resources, social service systems, referral options, and emerging employee needs through ongoing professional development.

Responsibilities

• Identify employee needs and coordinate appropriate support.
• Connect staff with internal and community resources.
• Collaborate with SHIELD clinical and peer support staff, agency partners, and external service providers to identify services and referral options.

Skills

Case management

Resource navigation

Referral coordination

Job description

Agency Adult Correction Division Human Resources Job Classification Title Program Coordinator IV (NS) Position Number 60071436 Grade NC14

About Us

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

The SHIELD Case Manager serves as a dedicated resource navigator and case management specialist for employees of the North Carolina Department of Adult Correction (NCDAC). The primary purpose of this position will be to identify employee needs, coordinate appropriate support, and connect staff with internal and community-based resources that support and promote both personal and professional well-being.

This position will provide resource navigation and coordination for a broad range of employee needs and will work collaboratively with S.H.I.E.L.D. clinical and peer support staff, agency partners, and external service providers to identify appropriate services and referral options. The S.H.I.E.L.D. Case Manager will report to the Senior Critical Incident and Peer Support Manager and may be called upon to serve in a peer support capacity when appropriate. The S.H.I.E.L.D. case manager will be responsible for developing community partnerships and relationships that strengthen and expand available resources and referral pathways to external providers to ensure employees have timely access to the services and resources they need.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $ 52,592 - $ 92,036

Applicants who possess the following skills are preferred:

• Experience providing individualized case management and resource navigation.
• Experience coordinateing referrals and access to external psychiatric, mental health, substance use, and other specialized services.
• Knowledge of current community resources, social service systems, referral options, and emerging employee needs through ongoing professional development.

This posting will close at 11:59 p.m. the night before the end date.

About SHIELD

The S.H.I.E.L.D. section exists to improve the overall health and performance of the correctional workforce by providing confidential, non-emergent support services to DAC staff. These include a combination of behavioral health and peer support initiatives focused on wellness to enhance professional and personal success.

Compensation & Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits .

Supplemental and Contact Information

The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DAC: https://www.dac.nc.gov/ .

DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.