SHF Client Solutions Specialist I

Truist; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid vacation & holidays

Job summary

Truist is seeking a Regular, English-speaking collection specialist to recover delinquent accounts while delivering exceptional client service. The role emphasizes transparency, positivity, and treating clients as we would like to be treated, with adherence to policies and guidelines.

The position requires strong communication, basic computer skills, and the ability to work in a fast-paced environment, with overtime as needed.

Qualifications

• High school diploma or equivalent education and related training or experience.
• Strong verbal and written communication skills.
• Basic computer skills.
• Ability to perform in a fast paced, highly dynamic environment.
• Ability to work flexible schedule, including overtime as needed.

Responsibilities

• Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives.
• Provide Clients cure plans and negotiate payment arrangements to cure delinquency according to policies and training.
• Disclose all relevant account information to Clients accurately and professionally.
• Manage client communications with professionalism and integrity while complying with quality expectations.
• Work accounts thoroughly according to established procedures including contact attempts and required letters.
• Document all collection efforts in the system of record following policies and guidelines.
• Execute on the established call scripts documented in training and guidelines.
• Achieve acceptable call monitoring scores in each call category.
• Communicate with Client Default Leaders regarding repossessions, potential loss, inquiries, complaints, and special handling.
• Accurately process payments, transactions, and workflows.
• Complete all CBT courses accurately and timely.

Skills

Verbal communication

Written communication

Basic computer skills

Education

High school diploma or equivalent

Job description

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Collect delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines. Provide exceptional client service to all Clients by being transparent, positive, and treating Clients the way we want to be treated.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• 2. Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training.
• 3. Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
• 4. Manage client communications and provide accurate account detail and information with an elevated level of professionalism and integrity, while following all required compliance and quality expectations.
• 5. Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.)
• 6. Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.
• 7. Execute on the established call scripts documented in training, policies, procedures, and guidelines.
• 8. Achieve acceptable call monitoring scores in each call category.
• 9. Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquires, complaints, and other calls that require special handling.
• 10. Accurately process payments, transactions, and workflows.
• 11. Complete all required Computer Based Training (CBT) courses accurately and timely.

QUALIFICATIONS

Required Qualifications:

• 1. High school diploma or equivalent education and related training or experience
• 2. Strong verbal and written communication skills
• 3. Basic Computer skills
• 4. Ability to perform in a fast paced, highly dynamic environment.
• 5. Ability to work flexible schedule, including overtime as needed.

Preferred Qualifications:

• 1. Previous Client service, collections, or sales experience
• 2. Bilingual

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.