Sheriff's Emergency Services Dispatcher Trainee-25282001

County of San Diego; California; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at the Sheriff's Communications Center as an Emergency Services Dispatcher Trainee, where your skills in communication and quick decision-making will be put to the test. This role is crucial for ensuring public safety, as you'll be responsible for responding to emergency calls and dispatching deputies in the field. The position requires a commitment to work during nights, weekends, and holidays, with additional compensation for night shifts. If you're ready to take command of critical situations and make a difference in your community, this opportunity is for you. Embrace the challenge and grow in a supportive environment focused on public service.

Qualifications

• Must be 18 years or older with no felony convictions.
• Effective communication skills in English are required.

Responsibilities

• Respond to 9-1-1 emergency and non-emergency calls.
• Dispatch deputies in the field and assess situations accurately.

Skills

Effective oral communication

Effective written communication

Quick decision making

Judgment in emergency situations

Data entry

Map reading

Reading comprehension

Memory recall

Education

High School Diploma or equivalent

Tools

CritiCall performance exam

Job description

The Sheriff's Communications Center is recruiting individuals for the position of Sheriff's Emergency Services Dispatcher Trainee capable of taking command of situations in a sensitive and straightforward manner while showing consideration and respect to others. The Sheriff's Communications Center provides the highest quality professional public safety services to the residents of San Diego County. Sheriff's Emergency Services Dispatcher Trainees are trained to respond to 9-1-1 emergency and non-emergency calls and are responsible for dispatching deputies in the field. This requires a candidate who can assess situations accurately, make quick decisions and use good judgment to ensure safety of patrol deputies.

TO QUALIFY YOU MUST:

1. Be at least 18 years of age.
2. Possess effective oral and written communication skills in English.
3. Have no felony convictions (Misdemeanor convictions may be disqualifying depending on the number, recency, and severity).
4. Be willing to work night shifts, holidays, and weekends (24-hour facility - Premium of $.80 per hour for night shift work).

CONDITION OF EMPLOYMENT

As part of the County of San Diego’s pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position.

APPLICATION PROCESS

STEP 1: Complete the online application form providing correct and complete responses to the Supplemental Questions. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.

STEP 2: Candidates who are notified they have been placed on the eligible list will then receive instructions on how to complete the online CritiCall performance exam. In order to be considered, all candidates that are notified that they are placed on the eligible list must take the CritiCall performance exam.

The CritiCall performance exam can be completed online from home and is a work-simulated computer-based performance test covering the following areas:

• Call summarization
• Character comparison
• Data entry
• Cross-referencing
• Decision making
• Prioritization
• Keyboarding
• Probability
• Map reading
• Reading comprehension
• Memory recall
• Sentence clarity and spelling

For the CritiCall study guide, click here.

STEP 3: Candidates who successfully pass the CritiCall performance exam will attend a Pre-Screening Orientation. Candidates may be invited to participate in the background investigation and selection interview processes listed below.

STEP 4: Candidates may be invited to participate in the comprehensive background investigation.

STEP 5: The remaining steps will include a computer voice stress analysis exam, employment interview, and psychology and medical exam.

ACCOMMODATION

Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of a job, on a case-by-case basis.

The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.