Sheriff's Emergency Services Dispatcher-25282201

County of San Diego; California; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking dedicated individuals for the role of Sheriff's Emergency Services Dispatcher. This vital position involves managing emergency and non-emergency calls, ensuring the safety of deputies in the field through effective communication and quick decision-making. Candidates will be trained to handle high-pressure situations, making a significant impact on public safety. If you are passionate about serving your community and thrive in dynamic environments, this opportunity offers a chance to contribute to the safety and well-being of San Diego County residents while working in a supportive and diverse team.

Benefits

Additional pay for training new staff

Lead dispatcher premium pay

Night shift premium pay

Qualifications

• 1 year of experience as a Public Safety Radio Dispatcher required.
• Must be 18 years or older and pass a performance test.

Responsibilities

• Respond to 9-1-1 emergency and non-emergency calls.
• Dispatch deputies in the field over the radio.

Skills

Effective oral and written communication

Quick decision making

Judgment under pressure

Computer Aided Dispatch system

Education

High school diploma or equivalent

Tools

CritiCall performance exam

Job description

The Sheriff's Communications Center is recruiting individuals for the position of Sheriff's Emergency Services Dispatcher. We are looking for people who are capable of taking command of situations in a sensitive and straightforward manner while showing consideration and respect to others. The Sheriff's Communications Center provides the highest quality professional public safety services to the residents of San Diego County.

Sheriff's Emergency Services Dispatchers are trained to respond to 9-1-1 emergency and non-emergency calls and are responsible for dispatching deputies in the field. This requires a candidate who can assess accurately, make quick decisions and use good judgment to ensure safety of patrol deputies.

The Communications Center is centrally located in Kearny Mesa and is staffed 24 hours a day, seven days a week, 365 days a year.

Learn more about Emergency Dispatchers HERE.

For more detailed information about this job classification, click here.

Sheriff's Emergency Services Dispatchers are responsible for handling both 9-1-1 and non-emergency calls and are responsible for dispatching deputies in the field over the radio.

Employees may be assigned training or lead roles that are eligible for premiums below:

1. Eligible employees shall be paid an additional $2.50 per hour to provide training to newly hired staff in the areas of telephone and radio communications in the Sheriff's Communication Center.
2. Eligible employees shall be paid 10% of their base pay when assigned as a lead dispatcher. Furthermore, employees receiving the lead premium shall not be eligible to receive the Sheriff's Dispatcher Training Premium.

TO QUALIFY YOU MUST HAVE:

1. One (1) year of progressively responsible full-time experience as a Public Safety Radio Dispatcher for a municipal law enforcement or fire agency within the last three (3) years, including the use of a Computer Aided Dispatch system and 9-1-1 emergency and non-emergency call taking. Previous experience must have included the successful and verifiable completion of a radio training program administered by that agency;
2. OR, Successful completion of the Phones and Inquiry training phases of the Sheriff's Emergency Services Dispatcher Program administered by the San Diego County Sheriff's Department AND at least ten (10) months of full-time experience as a Sheriff's Emergency Services Dispatcher Trainee.

Additional requirements:

• Be 18 years or older.
• Possess effective oral and written communication skills in English.
• Pass work simulated computer-based performance test.
• Have no felony convictions (Misdemeanor convictions may be disqualifying depending on number, recency, and severity).
• Be willing to work rotating shifts, holidays, and weekends (24-hour facility - Premium of $.80 per hour for night shift work).

CONDITION OF EMPLOYMENT:

As part of the County of San Diego’s pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position.

HOW TO APPLY:

Applications are completed online. Candidates who meet the minimum qualifications will be notified and given instructions on how to schedule themselves for the performance exam. Reasonable accommodation may be made to enable a qualified individual with disabilities to perform the essential functions of a job, on a case-by-case basis.

The CritiCall performance exam can be completed online from home and is a work-simulated computer-based performance test covering the following areas:

• Call summarization
• Character comparison
• Data entry
• Cross-referencing
• Decision making
• Prioritization
• Keyboarding
• Probability
• Map reading
• Reading comprehension
• Memory recall
• Sentence clarity and spelling

For the CritiCall study guide, click here.

Applicants who are successful in passing the performance examination (pass/fail) will be placed on a twelve (12) month employment list based on a score received from their employment application and supplemental questionnaire (100%). Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system.

The County of San Diego now participates in E-Verify. CLICK HERE for additional information.

The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.