Shelter Support Attendant

kleocommunitylifecenter; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

KLEO Community Family Life Center in Chicago seeks a Shelter Support Attendant to oversee daily logistics, safety, and the orderly operation of the shelter.

You will assist with setup, meals, laundry, inspections, supplies, and resident guidance, while collaborating with the Shelter Program & Client Services team. A High School/GED and basic IT skills are required.

Qualifications

• High School or GED required.
• Experience serving individuals experiencing homelessness preferred.
• Proficiency with Google Workspace or MS Office.
• Strong organizational and problem-solving skills.
• Ability to work as part of a team and meet deadlines.

Responsibilities

• Logistical Support: Assist with the logistical setup for new arrivals, including preparing linens, bed assignments, and welcome kits.
• Facility Oversight: Conduct hourly walking inspections of all interior and exterior facility areas to ensure safety and order.
• Nutrition Services: Support the distribution of meals and snacks, including the setup and cleaning of dining areas.
• Laundry Operations: Manage regular laundry services for linens, towels, and resident clothing.
• Maintenance & Inventory: Perform regular custodial and janitorial duties to maintain facility standards.
• Supply Logistics: Assist with receiving, unloading, and stocking food or facility supply deliveries.
• Policy Guidance: Communicate and encourage resident adherence to shelter rules and safety policies.
• Conflict Resolution & De-escalation: Practice de-escalation techniques to manage resident conflicts and enforce shelter policies.
• Emergency Response: Respond to facility emergencies in a timely and professional fashion.
• Team Participation: Attend staff meetings and work cooperatively with other team members.
• Other: Perform all other duties as needed by supervisors.

Skills

Organizational skills

Problem-solving

Team player

Google Workspace

MS Office

Homelessness experience (preferred)

Education

High School/GED

Tools

Google Workspace

MS Office

Job description

Position Overview

KLEO Community Family Life Center (KLEO) is seeking an individual to serve as a Shelter Support Attendant. This role is responsible for executing the daily logistical and environmental activities of the shelter under the direction of the Shelter Program & Client Services Manager. The selected individual will support the mission of KLEO by ensuring a clean, safe, and organized environment for all residents and program initiatives.

Essential Functions & Responsibilities

• Logistical Support: Assist with the logistical setup for new arrivals, including preparing linens, bed assignments, and welcome kits.
• Facility Oversight: Conduct hourly walking inspections of all interior and exterior facility areas to ensure safety and order.
• Nutrition Services: Support the distribution of meals and snacks, including the setup and cleaning of dining areas.
• Laundry Operations: Manage regular laundry services for linens, towels, and resident clothing.
• Maintenance & Inventory: Perform regular custodial and janitorial duties to maintain facility standards.
• Supply Logistics: Assist with receiving, unloading, and stocking food or facility supply deliveries.
• Policy Guidance: Communicate and encourage resident adherence to shelter rules and safety policies.
• Conflict Resolution & De-escalation: Actively practice proven de-escalation techniques to manage resident conflicts and consistently enforce shelter policies and procedures to ensure a safe community environment.
• Emergency Response: Respond to facility emergencies in a timely and professional fashion.
• Team Participation: Attend staff meetings and work cooperatively with other team members to support shelter operations.
• Other: Performance of all other duties as needed and assigned by the Shelter Program & Client Services Manager, Director of Shelter Operations, COO and President/CEO.

Qualifications

Education

• High School/GED or four-years of equivalent experience.

General Physical Requirements

• Ability to exert up to 25 pounds of force to move objects.
• Ability to carry laundry and supplies up four flights of stairs.
• Ability to stand and walk for extended periods while on-site.

Skills & Abilities

• Experience providing services to individuals experiencing homelessness is preferred.
• Proficiency with Google Workspace or MS Office (Outlook, Word, Excel).
• Strong organizational and problem-solving skills with the ability to meet deadlines.
• Sensitivity to issues of diversity and commitment to being a team player.

Conditions of Employment

• Successful completion of a Background Check.
• Possession of or ability to complete CPR Training.
• Ability to maintain regular, punctual attendance consistent with KLEO policy and ADA standards.