Shelter Support Advocate - St. Anthony Family Shelter

Catholic Charities Wichita; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Anthony Family Shelter in Wichita, KS is hiring a Shelter Support Advocate to oversee daily shelter operations and assist residents with day-to-day needs. This in-person, full-time role supports accessibility to services and ensures safety within the facility.

You will admit clients, determine eligibility, and collaborate with staff to implement housing plans, while coordinating volunteers and handling donations. A compassionate, detail-oriented team player is valued.

Qualifications

• High School Diploma or GED; experience in human services or current student in the field considered.
• Class C driver’s license, motor vehicle, and insurance required.
• Experience in a residential facility preferred.
• Ability to establish rapport with individuals from diverse backgrounds.

Responsibilities

• Receive prospective clients and determine eligibility for service.
• Admit clients through established procedures and refer ineligible prospects appropriately.
• Supervise and assist clients in their daily requirements and enforce shelter guidelines.
• Recommend and communicate exceptions to shelter guidelines.
• Collaborate with staff to follow housing plans.
• Manage daily shelter requirements and inventory.
• Coordinate and supervise volunteer interactions with clients.
• Receive and acknowledge donations.
• Respond to incoming calls and inquiries.
• Complete daily logs and documentation.
• Maintain safety and security of the facility.
• Clean rooms as needed for new families.
• Perform other related duties as assigned.

Skills

Microsoft Office

Teamwork

Clear communication

Adaptability

Attention to detail

Problem solving

Willingness to learn

Education

High School Diploma or GED

Experience in human services

Job description

Join Our Mission-Driven Team as a Shelter Support Advocate!

Location: Wichita, KS

Organization: St. Anthony Family Shelter

Type: Full-Time | In-Person

Choose from these open positions:

• Saturday - Sunday 2pm-10pm; Monday - Wednesday 4pm - Midnight
• Wednesday-Sunday; 4pm-12am (Mon/Tues; off)

Are you passionate about supporting individuals and families experiencing homelessness? St. Anthony Family Shelter is seeking a compassionate and dedicated team member to oversee daily shelter operations and assist residents with their day-to-day needs. This is more than a job—it's an opportunity to make a meaningful impact in our community.

What You’ll Be Doing:

• Receive prospective clients and determine eligibility for service.
• Admit clients through established procedures and refer ineligible prospects appropriately.
• Supervise and assist clients in their daily requirements and enforce shelter guidelines.
• Recommend and communicate exceptions to shelter guidelines.
• Collaborate with staff to follow housing plans.
• Manage daily shelter requirements and inventory.
• Coordinate and supervise volunteer interactions with clients.
• Receive and acknowledge donations.
• Respond to incoming calls and inquiries.
• Complete daily logs and documentation.
• Maintain safety and security of the facility.
• Clean rooms as needed for new families.
• Perform other related duties as assigned.

Your Superpowers:

• Proficiency in Microsoft Office products
• Works effectively with others to achieve shared goals
• Communicates clearly and professionally in both verbal and written forms; actively listens, conveys information effectively, and adapts messaging to diverse audiences
• Ability to easily and quickly adjust to changing priorities, environments, and challenges
• Demonstrates a keen understanding and care for all
• Identifies issues, analyzes options, and implements creative solutions
• Strives for high-quality work, is detail-oriented, and meets deadlines
• Shows a strong willingness to learn and stays up to date with best practices

What You Will Need to Bring to the Table:

• High School Diploma or GED; experience in human services or current student in the field considered.
• Class C driver’s license, motor vehicle, and insurance required.
• Experience in a residential facility preferred.
• Ability to establish rapport with individuals from diverse backgrounds.

The Rhythm of the Role:

• Controlled indoor environment with minimal exposure to fumes, dust, or odors.
• Exerting up to 50 pounds occasionally, frequent walking or standing.
• May work in multilevel building with stairs.
• Frequent stooping, occasional reaching, and moderate equipment operation.
• Adequate vision, hearing, and speech required for essential functions.

Why Catholic Charities?

You’ll be part of a collaborative, fun team that makes an impact in our community. We offer a supportive work environment, vacation pay, sick pay, generous retirement package, and health insurance. We also have fun and work to be as flexible as possible so you can enjoy your time outside of work.

Right To Work

E-Verify Participation