Shelter Services Administrator

City-of-Philadelphi; Philadelphia (Philadelphia County); On-site; USD 65,000 - 95,000; Full time

Job summary

The City of Philadelphia seeks an administrative social work director to oversee housing and sheltering service operations for homeless persons. The role directs, through supervisors, both direct and contracted case management and support services, coordinating placements into shelters, public housing, and private homes.

It also oversees monitoring of shelter providers to ensure safety and compliance with standards and funding requirements.

Qualifications

• Master's degree in social work, psychology, educational counseling or a related field (as stated).
• Four years of administrative analysis, program monitoring, or social work experience, two years at full performance.
• Two years supervising social workers or social service program analysts in shelter or related settings.

Responsibilities

• Direct, through supervisors, social case management and support services for homeless persons.
• Coordinate placement of homeless clients into shelters, public housing or private homes.
• Monitor shelter providers for safety, welfare, and compliance with standards and funding requirements.
• Coordinate emergency relocation of clients and provide counseling and referral services.

Skills

Administrative analysis

Program monitoring

Social work supervision

Education

Master's degree in social work

Job description

This is administrative social work directing and monitoring housing and sheltering service operations for homeless persons in the city or directing an emergency housing and relocation services program. The employee in this class directs, through subordinate supervisors, both direct and contracted social case management and support services activities coordinating the placement of homeless persons into shelters, public housing and private homes and directs subordinate supervisors in monitoring shelter providers to ensure the safety and welfare of homeless clients and compliance with relevant standards and funding requirements. The employee may also direct, through subordinate supervisors, emergency placement of homeless persons and adults, handicapped persons, and families and individuals with specialized housing needs in City shelters, public housing and private homes. Work includes coordinating emergency relocating of clients, reviewing and determining appropriate placement methods and procedures, and counseling and referral services to be provided to clients. Contact with clients, public and private housing authorities, contracted service providers and City agencies and departments is a significant aspect of the work. Work is performed under the direction of a higher-level administrator.

CONTACT INFORMATION

The analyst responsible for reviewing applications and additional documentation for this job opportunity is

Hamid Bertal

Senior Human Resources Analyst

City of Philadelphia - Office of Human Resources

1401 JFK Blvd., Room 1530

Philadelphia, PA 19102

Phone: [phone]

Fax: [phone]

Email: [e-mail]

For all other inquiries please contact Customer Service at 215-686-0880 or email [e-mail]

ELIGIBLE LIST

DEPARTMENTAL-ONLY PROMOTIONAL:Only a departmental promotional eligible list for the Office of Homeless Services will be established as a result of this examination.

PREFERENCE FOR PHILADELPHIA RESIDENTS

Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other people receiving an identical test score.

To receive such preference, candidates must respond to the question regarding residence later in this form. The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements.

If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration.

IF A Training and Experience Evaluation (T&E) IS HELD:

Applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination.

IF A Computer Based Multiple Choice exam IS HELD:

This examination will be scheduled for November 18, 2026. Please note that this examination date is subject to change.

Candidates will need access to a desktop computer or laptop with a webcam and internet access to take the written examination. Candidates will need to be able to operate computerized software proficiently and independently.

If you do not have access to a desktop computer or laptop with a webcam and internet access, or cannot operate computerized software proficiently and independently, please contact Hamid Bertal at [e-mail] and alternative arrangements will be made for you to take this examination.

An Eligible List will be established the week of November 30, 2026. Please note that this date may change.

TEST REVIEW:

In accordance with Civil Service Regulation 9.091D, candidates may review their answer sheets and other test papers to determine if they have been scored correctly or if there has been an irregularity in the administration of the examination. Candidates will have 30 days after the results have been mailed to review their test and to file a written appeal. Call 215 686-0880 if you wish to schedule a test review.

In accordance with Civil Service Regulation 9.091B, candidates will have 30 days after the results have been mailed to review their test and to file appeals to the key answers. Call 215-686-0880 if you wish to schedule a Test Review.

ANTICIPATED ELIGIBILITY

Candidates who meet all eligibility requirements within 6 months of the application deadline (April 25, 2027) will be admitted to this examination. Successful candidates will be placed on the eligible list but may not be hired or promoted until all requirements have been satisfied.

• 1. CIVIL SERVICE STATUS: Presently employed by the City of Philadelphia with permanent Civil Service status in the Office of Homeless Services with a performance rating of Satisfactory or higher.
• 2. EDUCATION: Completion of a master's degree program at an accredited college or university with major course work in social work, psychology, educational counseling or a related field.
• 3. GENERAL EXPERIENCE: Four years of administrative analysis, program monitoring, or social work experience, two years of which has been at the full performance level.
• 4. SPECIFIC EXPERIENCE: Two years of experience supervising social workers or social service program analysts engaged in either the provision of shelter services for homeless persons; the monitoring and evaluation of contracted shelter providers of homeless persons to ensure compliance to relevant standards and requirements; or performing a variety of counseling, referral, placement and/or adoptive functions. OR Any equivalent combination of education and experience determined to be acceptable by the Personnel Department that has included the education and the specific experience described above.

PHYSICAL AND MEDICAL REQUIREMENTS:

Ability to physically perform the duties and to work in the environmental conditions required of a position in this class.

TRANSCRIPT, LICENSES, REGISTRATIONS AND CERTIFICATION REQUIREMENTS

Candidates MUST submit a copy of their official college or university transcript(s) indicating completion of the educational requirement and all required licenses, registrations or certifications at the time of application. Transcripts MUST indicate conference of the appropriate degree. Candidates with a degree from foreign colleges or universities must submit proof of degree as certified by a professional evaluation service.

Candidates MUST submit a copy of their license, registration or certification.

If you have ever submitted a paper transcript, license, registration or certification for any City of Philadelphia civil service examination, you have to submit another document

Option 1 - Upload a paperless transcript, license, registration or certification – One time only!

You may upload documents into your account and attach a document with this application. Once the document is uploaded to your account, it may be attached to all future applications. Attaching your document will save you time and money if you apply for an examination in the future, and you will be assured that your transcript cannot be misplaced.

Your documents should be uploaded and attached to your application before it is submitted. They cannot be uploaded or added to your application electronically after your application has been submitted.

Option 2 – Submit a paper transcript, license, registration or certification – Separate document required for each application

If you submit a paper copy of a transcript, license, registration or certification, the document will be used for this application only. You will have to submit documents again whenever you apply for an examination in the future. Paper documents will not be retained and will not be returned to applicants.

Mailing address for paper transcript and other required materials

Hamid Bertal

Senior Human Resources Analyst

City of Philadelphia - Office of Human Resources

1401 JFK Blvd., Room 1530

Philadelphia, PA 19102

Phone: [phone]

Fax: [phone]

Email: [e-mail]

For all other inquiries please contact Customer Service at 215-686-0880 or email [e-mail]