Shelter Security Officer (Full-Time, 3rd Shift) - New Hope Community Center (58491)

Holycrossservices; Lansing (MI); On-site; Full time

Job summary

Join a compassionate team at Holy Cross Services as a Shelter Security. This full-time position focuses on ensuring safety at the Emergency Shelter Facility while providing support to participants in crisis. Enjoy comprehensive benefits including health insurance and paid time off. Ideal candidates will have a high school diploma and experience in security or monitoring.

Benefits

Health Insurance for employees and family

Employee Assistance Program (EAP)

Public Service Loan Forgiveness eligibility

Paid Time Off

Short- and Long-Term Disability Insurance

Life Insurance

403(b) Retirement Plan

Qualifications

• 1-2 years security/monitoring experience preferred.
• Lived experience with homelessness strongly preferred.

Responsibilities

• Ensure safety and security of participants and staff.
• Control access at the main entrance and screen participants.

Skills

Customer Service

Crisis Intervention

Problem Solving

Education

High School Diploma/GED

Associates Degree

Job description

Job Details

Job Location: New Hope Community Center - Lansing, MI

Position Type: Full Time

Education Level: High School

Salary Range: $17.00 - $19.00 Hourly

Job Category: Nonprofit - Social Services

Description

BE THE ANCHOR OF HOPE AND CHANGE AT HOLY CROSS SERVICES

Working at Holy Cross Services is more than a job—it’s a mission.
We’re dedicated to addressing some of our community’s most pressing challenges and are seeking compassionate, purpose-driven individuals to join our team. If you have the heart to help, we encourage you to apply. At Holy Cross, our work is family-focused—and so are our benefits. We offer free health insurance for full-time employeesandtheir family members.

Position Overview:

The Shelter Security will beresponsible for ensuring the safety and security of all participants, staff, and property at the Emergency Shelter Facility. The primary objective is to direct flow, detect, deter, and report all incidents. This position reports to the Operations Manager and/or the Division Director.

Requirements:

• Practices the Agency’s treatment model, ethics, standards of conduct and procedures.
• Responsible for de-escalating participants and guiding persons needing crisis assistance and using training, tools and sound judgement to minimize challenging or aggressive behaviors.
• Interact with and monitor Participants behavior and maintain good rapport by providing excellent customer service. Encourage Participants to comply with facility policy and procedures.
• Interact with and monitor Participants behavior and maintain good rapport by providing excellent customer service. Encourage participants to comply with facility policy and procedures.
• Control access at the main entrance by screening all participants, and visitors, utilizing Metal Detector, Security Wand and search bags to detect and prevent weapons and other prohibited items from entering the site.
• Responsible for teaching, modeling, practicing, supporting, and articulating the Agency’s treatment philosophy to participants, volunteers, donors, and other staff.
• Responsible for communicating agency procedures and expectations, including housing expectations to clients.
• Responsible for positive and professional interactions with participants, staff, volunteers, donors and agency partners.
• May be responsible for learning and accurately inputting data into the Homeless Management Information System (HMIS).
• Committed to solving problems with participants and other co-workers to ensure a positive and productive working environment.
• Maintain community relations with key community partnerships including but not limited to law enforcement and community mental health.
• Support the facilitation and document all safety drills/tests and actual incidents, including critical incidents, emergency plan drills or actual events and shift logs or report.
• Performs other duties related to the essential duties of the position and within the individual’s capabilities as assigned by one’s supervisor.

Benefits:

Full-Time Employees Employer-Funded Benefits

• Health Insurance for employees and their family members
• Employee Assistance Program (EAP)
• Public Service Loan Forgiveness (PSLF) eligibility
• Paid Time Off, including:
  • 10 Paid Holidays
  • All-Purpose Leave (APL)
  • Michigan Earned Sick Time Act (ESTA) Leave
• Short- and Long-Term Disability Insurance
• Life Insurance
• 403(b) Retirement Plan with employer contribution

Optional Employee-Paid Benefits (Group Rates)

• Dental & Vision Coverage
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Voluntary Life Insurance (self, spouse, children)
• Accident, Hospital Indemnity, and Critical Illness Insurance
• College Tuition Rewards Program
• Identity Protection
• Pet Insurance

JOIN OUR TEAM & HELP BRING HOPE TO MICHIGAN FAMILIES!

About Holy Cross Services

Holy Cross Services (HCS) is a faith-based nonprofit grounded in Catholic and Judeo-Christian values. Since 1948, we have been committed to serving Michigan’s most vulnerable children, adults, and families with dignity, compassion, and excellence. Our mission is to bring hope, promote change, and help people live free, healthy, and productive lives—regardless of their religious or non-religious beliefs.

We are proud to be a trauma-informed, inclusive, and values-driven organization, guided by our core principles of Trust, Respect, Responsibility, Care, and Connection and our commitment to Justice, Advocacy, Dignity, Excellence, and Service (JADES).

Equal Opportunity

HCS is an equal-opportunity employer. We hire and promote based on merit, competence, and qualifications, and we do not discriminate on the basis of any factor protected by law.

Faith-Based Commitment

As a Catholic/Judeo-Christian organization, our mission is deeply rooted in faith. However, we serve and employ people of all backgrounds and beliefs. While we don’t require staff to be Catholic, we do ask that all employees respect and support our mission, values, and faith-based foundation in their professional roles. Religious participation is never a condition of service or employment.

We welcome your application if you share our passion for service and meet the minimum job qualifications—even if you don’t meet every preferred.

Qualifications

• Minimum of HS diploma/GED required.
• Associates degree preferred.
• 1-2 Years Security/Monitoring experience preferred.
• Lived experience with homelessness strongly preferred.
• Meet State “Good Moral Character” guidelines.
• Valid and Current Driver’s License with acceptable driving record.

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